Subscription for the customers that found FC via our Fulfillment center network
Switching to a Fulfillment Center from the ChannelDock Network
If you found a Fulfillment Center (FC) through the ChannelDock Fulfillment Center Network, here's what happens when you decide to work with them and how it affects your subscription.
I already have a ChannelDock subscription. What happens if I switch to a Fulfillment Center?
If you're paying for modules like the Inventory Module, and then start working with a fulfillment center you discovered via our network, here’s what you need to know:
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You can cancel your existing paid subscription (e.g., Inventory Module).
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Once you’re onboarded by the fulfillment center, they may take over your subscription depending on their partnership with ChannelDock.
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You’ll still keep your ChannelDock account and can log in as usual. You’ll be connected to your new FC’s workspace.
Will I be charged if I cancel my module subscription?
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No, there are no cancellation fees.
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You’re only billed up to the end of your current billing period. After cancellation, your subscription will not auto-renew.
🛑 How do I cancel my current module subscription?
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Go to Settings > Billing in your ChannelDock dashboard.
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Under Active Subscriptions, click “Cancel” next to the module you wish to stop.
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Confirm the cancellation.
Your access to the module will remain active until the end of your current billing cycle.
- The Fc fulfills part of my orders - you still need to pay for the WMS
- The FC fulfills all your orders - you need to turn off the WMS: