Tickets priority levels

Sometimes, our support team may not be able to immediately resolve certain issues, requiring intervention from our development team. In such cases, a ticket will be created and assigned a priority level, which determines the resolution time.

Priority Levels and Resolution Times:

Ticket priority	Resolve within
Urgent	As soon as possible
High	3 working days
Medium	5 working days
Low	7 working days

Please note that these times serve as a baseline and may vary depending on the complexity of the issue.

This policy does not apply to feature requests.