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Create account
Create seller account
Create Fulfillment Center account
Your Fulfillment Center account will be created by us, and we'll email you the relevant details.
Create a seller account through fulfillment center link
To prevent setting your STOCK TO 0 ACROSS ALL YOUR SALES CHANNELS, carefully review the key point...
API's
Everything about connecting API's to ChannelDock
Connecting Amazon
Connecting Amazon Linking Amazon to ChannelDock is very easy and done within minutes. Just follo...
Connecting BigCommerce
Before connecting BigCommerce to ChannelDock: Make sure the barcode of each product / product ...
Connecting Bol.
Before you connect Bol. to ChannelDock: Log in to bol.com's seller portal. In the top rig...
Connecting CDiscount
Connecting your CDiscount account with ChannelDock is a straightforward process that can be compl...
Connecting CCV
Before connecting CCV Shop to ChannelDock: Make sure the barcode of each product/product varia...
Connecting DHL
Before connecting DHL to ChannelDock: Log in to your DHL account Go to settings > API keys > ...
Connecting JTL
Connecting your JTL fulfiller account to ChannelDock is really easy. This guide will describe the...
Connecting JTL FFN Merchant
Connecting a JTL FFN Merchant account is easy but requires some steps that have to be executed in...
Connecting ChannelDock to JTL FFN
Below, we will show you how to link your ChannelDock account to the JTL Fulfillment Network: Bef...
Connecting Lightspeed
Linking Lightspeed to ChannelDock is very simple and done within 2 minutes. Before connecting Li...
Connecting MyParcel
Before you connect MyParcel to ChannelDock Login to MyParcel and click the account icon in the...
Connecting PrintNode
Connecting your PrintNode account with ChannelDock is a straightforward process that can be compl...
Connecting SendCloud
If you don't already have your own contract with a carrier, SendCloud can be a good option for so...
Connecting Shopify
With just a few clicks, you can link your Shopify webshop to ChannelDock. In this article, you wi...
Connecting Shopware 6
Connecting your Sopware 6 account with ChannelDock is a straightforward process that can be compl...
Connecting WooCommerce
Linking your WooCommerce webshop to ChannelDock is done in seconds. In this article, you will lea...
Connecting Wix
Before connecting Wix to ChannelDock: Make sure the barcode of each product/product variant i...
Connecting Wuunder
Before connecting Wuunder to ChannelDock: If you don't have an API key it's essential to contac...
Custom feeds
What is customs feeds? Custom feeds is a powerful tool that provides a seamless way for you to l...
Prestashop API errors
Option 1 : Prestashop services aren't enabled Sometimes those settings aren't set to properly so...
Process non-EU Amazon orders via ChannelDock
Creating shipping labels for non-European Amazon orders is done in a slightly different way than ...
Products (Amazon) with wrong EANs
When creating a listing on Amazon, it is important to enter the EAN code of your product in the f...
Connect returnless
Before connectin returnless to Channeldock: You must create your API key in your Returnless acco...
CRM (FC)
All sellers
Add sellers to your account: To add sellers to your account, navigate to CRM > All Sellers the...
Administration
Our administration page is a powerful tool that allows you to monitor your fulfillment operations...
Fulfilment requests
Get discovered by ChannelDock sellers on our Fulfillment Network page. Receive fulfillment reques...
Messages
Order management
Deleting an order in ChannelDock
If an order is loaded incorrectly, for example without a linked product because it was not yet in...
Cancel order after label was created
If you have created a shipping label for an order but need to cancel the order, follow these step...
Correcting faulty addresses in ChannelDock
It may happen that a customer does not enter their address correctly during checkout. ChannelDock...
Integrate SendCloud service points with ChannelDock
For ChannelDock to take over the service point addresses your customer has chosen via the SendClo...
Download of shipping labels / packing slips failed
When creating shipping labels, a request is made from the ChannelDock servers to the servers of t...
Creating smart shipping rules
Shipping rules can help you process your orders faster. If you haven't set any shipping rules, Ch...
How to change the status of an order in ChannelDock
Changing the status of an order can be useful if the order no longer needs to be shipped and you ...
Batches (BETA)
What is the Batches Functionality? The Batches functionality in ChannelDocks is designed to stre...
Accelerated Pick and Pack function
The function allows you to use the Pick & Pack page without touching the keyboard or mouse, strea...
Personalise labels
To personalise the content printed on your labels, follow these steps: Go to Orders -> Open Or...
Shipment errors
There are two common errors that you can encounter when processing orders: 1.No shipping option ...
Uploading shipment label prices using track & trace codes
Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To s...
Why my orders are not being imported
If you're experiencing issues with your orders not being imported into ChannelDock, in this artic...
Printing label error - HS clasification code
If you encounter an error stating, "Set the product classification by going to the product settin...
Inventory management
Import & export product data
Streamline your inventory management by making bulk edits to stock levels, sales channels, and ot...
Stock locations
Mapping you warehouse in ChannelDock By mapping your warehouse in ChannelDock, you will never ag...
Mapping your warehouse in ChannelDock
Why use stock locations? By mapping your warehouse in ChannelDock, you will never again lose tra...
Deleting products in ChannelDock
There may be times when you stop selling a product and would like to remove it from ChannelDock. ...
Manage inbound/outbound deliveries
ChannelDock allows you to manage your inbound and outbound deliveries. This article explains how ...
Using product tags
ChannelDock supports product tags to help you manage your products. 1. To create a product tag, ...
Automate inventory through product bundles
ChannelDock offers the ability to bundle products. This can be useful if, for example, you sell p...
Synchronizing your inventory with ChannelDock
Synchronize your inventory seamlessly across diverse sales channels by connecting them through Ch...
Stock notifications and stock advice from ChannelDock
ChannelDock is an excellent way to help you manage your inventory. Especially if you have multipl...
Adding Serial Numbers to Products and Orders
You can now enable serial numbers for your products. Below, we'll guide you through the setup and...
Managing fulfillment
Subscription
General
Installing ChannelDock's app
ChannelDock recently published her mobile app and this mobile application is now available for ev...
Viewing API logs
Via the API of your shop / marketplace, ChannelDock retrieves your products and orders. It is pos...
ChannelDock support
At ChannelDock, we aim to provide the right support for everyone. However, as ChannelDock consist...
Fetch products/orders from the sales channels
Automatic Fetching: Products - are not automatically fetched during the night anymore which me...
Tickets priority levels
Sometimes, our support team may not be able to immediately resolve certain issues, requiring inte...
Bol fictional stock
ChannelDock introduces a strategic feature designed to minimize direct competition on bol.com and...
PIM
Can I use ChannelDock if my Fulfillment Center doesn't?
Can I Use ChannelDock If My Fulfillment Center Doesn't?Absolutely! ChannelDock is designed to int...