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API's

Everything about connecting API's to ChannelDock

Connecting Amazon

Connecting Amazon Linking Amazon to ChannelDock is very easy and done within minutes. Just follo...

Connecting BigCommerce

Before connecting BigCommerce to ChannelDock: Make sure the barcode of each product / product ...

Connecting Bol.

Before you connect Bol. to ChannelDock: Log in to bol.com's seller portal. In the top rig...

Connecting CDiscount

Connecting your CDiscount account with ChannelDock is a straightforward process that can be compl...

Connecting DHL

Before connecting DHL to ChannelDock: Log in to your DHL account Go to settings > API keys > ...

Connecting Etsy

Connecting Etsy to ChannelDock is very easy and done within minutes. Just follow the steps below:...

Connecting FiveX

Before you connect FiveX to ChannelDock, login to your FiveX account and Generate your new API ke...

Connecting JTL

Connecting your JTL fulfiller account to ChannelDock is really easy. This guide will describe the...

Connecting JTL FFN Merchant

Connecting a JTL FFN Merchant account is easy but requires some steps that have to be executed in...

Connecting ChannelDock to JTL FFN

Below, we will show you how to link your ChannelDock account to the JTL Fulfillment Network: Bef...

Connecting Lightspeed

Linking Lightspeed to ChannelDock is very simple and done within 2 minutes. Before connecting Li...

Connecting MyParcel

Before you connect MyParcel to ChannelDock Login to MyParcel and click the account icon in the...

Connecting PrintNode

Connecting your PrintNode account with ChannelDock is a straightforward process that can be compl...

Connecting Returnless

Before connecting Returnless to Channeldock: You must create your API key in your Returnless acc...

Connecting SendCloud

If you don't already have your own contract with a carrier, SendCloud can be a good option for so...

Connecting Sendy

Connecting your Sendy account to ChannelDock is quick and easy. Follow this guide to get started ...

Connecting Shopify

With just a few clicks, you can link your Shopify webshop to ChannelDock. In this article, you wi...

Connecting Shopware 6

Connecting your Sopware 6 account with ChannelDock is a straightforward process that can be compl...

Connecting WooCommerce

Linking your WooCommerce webshop to ChannelDock is done in seconds. In this article, you will lea...

Connecting Wix

Before connecting Wix to ChannelDock:  Make sure the barcode of each product/product variant i...

Connecting Wuunder

Before connecting Wuunder to ChannelDock:  If you don't have an API key it's essential to contac...

Custom feeds

What is customs feeds? Custom feeds is a powerful tool that provides a seamless way for you to l...

Prestashop API errors

Option 1 : Prestashop services aren't enabled Sometimes those settings aren't set to properly so...

Process non-EU Amazon orders via ChannelDock

Creating shipping labels for non-European Amazon orders is done in a slightly different way than ...

Products (Amazon) with wrong EANs

When creating a listing on Amazon, it is important to enter the EAN code of your product in the f...

CRM (FC)

Order management

Deleting an order in ChannelDock

If an order is loaded incorrectly, for example without a linked product because it was not yet in...

Correcting faulty addresses in ChannelDock

It may happen that a customer does not enter their address correctly during checkout. ChannelDock...

Integrate SendCloud service points with ChannelDock

For ChannelDock to take over the service point addresses your customer has chosen via the SendClo...

Creating smart shipping rules

Shipping rules can help you process orders more efficiently. If no rules are set, ChannelDock wil...

How to change the status of an order in ChannelDock

Changing the status of an order can be useful if the order no longer needs to be shipped and you ...

Batches

What is the Batches Functionality? The Batches functionality in ChannelDocks is designed to stre...

Accelerated Pick and Pack function

The function allows you to use the Pick & Pack page without touching the keyboard or mouse, strea...

Personalise labels

To personalize the content printed on your labels, follow these steps: Go to Orders -> Open Or...

Shipment errors

There are two common errors that you can encounter when processing orders: 1.No shipping option ...

Uploading shipment label prices using track & trace codes

Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To s...

Why my orders are not being imported

If you're experiencing issues with your orders not being imported into ChannelDock, in this artic...

Printing label error - HS clasification code

If you encounter an error stating, 'Set the product classification by going to the product settin...

Pick up orders

Manually importing orders

You can manually import your orders into ChannelDock.  Navigate to Orders->Open orders page, c...

Customer shipping address verification portal

It may happen that a customer does not enter their address correctly during checkout. ChannelDock...

Customize packing slips

Packing slips are a key part of order fulfillment, providing customers with essential order detai...

Update products in an order without errors

If you need to update products in an order that has already been imported into ChannelDock, remov...

Inventory management

Import & export product data (Seller)

Streamline your inventory management by making bulk edits to stock levels, sales channels, and ot...

Import & export product data (Fulfillment center)

Streamline your inventory management by making bulk edits to stock levels and other product-relat...

Streamlining Your Warehouse Layout with an Effective Naming Scheme

This article addresses several critical components of making sure the layout of your warehouse is...

Warehouse mapping

With ChannelDock’s warehouse mapping, you’ll have clear visibility of product locations and quant...

Deleting products in ChannelDock

There may be times when you stop selling a product and would like to remove it from ChannelDock. ...

Manage inbound/outbound deliveries

ChannelDock enables seamless management of inbound and outbound deliveries. This guide walks you ...

Using product tags

ChannelDock supports product tags to help you manage your products. Create tag 1. To create a p...

Automate inventory through product bundles

ChannelDock allows you to bundle products, which is useful when selling items in sets and maintai...

Synchronizing your inventory with ChannelDock

Synchronize your inventory seamlessly across diverse sales channels by connecting them through Ch...

Stock notifications and stock advice from ChannelDock

ChannelDock is an excellent way to help you manage your inventory. Especially if you have multipl...

Adding Serial Numbers to Products and Orders

You can now enable serial numbers for your products. Below, we'll guide you through the setup and...

Flat graph on product page

When a graph on the product page shows up flat, like so: This has one of the following causes:...

Archive products

If you’ve stopped selling certain products but don’t want to remove them from your sales channels...

Diconnect a product from a sales channel

If a product’s EAN (European Article Number) changes outside of ChannelDock, the system may retai...

Managing fulfillment

Subscription

General

Can I use ChannelDock if my Fulfillment Center doesn't?

Absolutely! ChannelDock is designed to integrate seamlessly into your workflow, even if your fulf...

PIM

Managing in store pick up orders while working with a fulfillment center.

You can exclude pick-up orders from being synchronized to your fulfillment center. To configure t...