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Create account
Create seller account
Create Fulfillment Center account
Your Fulfillment Center account will be created by us, and we'll email you the relevant details.
Create seller account trough fulfillment center link
To set up your account, please follow the steps outlined below: 1. Open the link you've received...
API's
Everything about connecting API's to ChannelDock
Amazon products with wrong EANs
When creating a listing on Amazon, it is important to enter the EAN code of your product in the f...
Connecting WooCommerce
Linking your WooCommerce webshop to ChannelDock is done in seconds. In this article, you will lea...
Connecting Shopify
With just a few clicks, you can link your Shopify webshop to ChannelDock. In this article, you wi...
Connecting Amazon
Linking Amazon to ChannelDock is very easy and done within minutes. Just follow the steps below: ...
Connecting Lightspeed
Linking Lightspeed to ChannelDock is very simple and done within 2 minutes. Just follow the steps...
Connecting DHL to ChannelDock
To use your own DHL contract, it is necessary to link your DHL account to your ChannelDock accoun...
Connecting MyParcel to ChannelDock
Linking your MyParcel account to ChannelDock takes a few minutes at most. Just follow the steps a...
Connecting SendCloud to ChannelDock
If you don't already have your own contract with a carrier, SendCloud can be a good option for so...
Connecting BigCommerce to ChannelDock
Follow the steps below to connect your BigCommerce to ChannelDock: Before connecting BigCommerce...
Connect with bol.com
Connecting your bol.com shop(s) to ChannelDock is very easy and done within 4 minutes. Read how i...
Prestashop API errors.
Option 1 : Prestashop services aren't enabled Sometimes those settings aren't set to properly so...
Process non-EU Amazon orders via ChannelDock.
Creating shipping labels for non-European Amazon orders is done in a slightly different way than ...
Connecting CDiscount to ChannelDock
Connecting your CDiscount account with ChannelDock is a straightforward process that can be compl...
Connecting Shopware 6 to ChannelDock
Connecting your Sopware 6 account with ChannelDock is a straightforward process that can be compl...
Connecting PrintNode to ChannelDock
Connecting your PrintNode account with ChannelDock is a straightforward process that can be compl...
Connecting Wix to ChannelDock
Before connecting Wix to ChannelDock: Make sure the barcode of each product/product variant i...
Connecting CCV
Before connecting CCV Shop to ChannelDock: Make sure the barcode of each product/product varia...
Connecting JTL to ChannelDock
Connecting your JTL fulfiller account to ChannelDock is really easy. This guide will describe the...
Connecting a JTL FFN Merchant account to ChannelDock
Connecting a JTL FFN Merchant account is easy but requires some steps that have to be executed in...
Connect your ChannelDock account to the JTL FFN
Below, we will show you how to link your ChannelDock account to the JTL Fulfillment Network: Bef...
Connecting BigCommerce
Before connecting BigCommerce to ChannelDock: Make sure the barcode of each product / product ...
Connecting Wuunder to ChannelDock
Before connecting Wuunder to ChannelDock: If you don't have an API key it's essential to contac...
CRM (FC)
Order management
Deleting an order in ChannelDock
If an order is loaded incorrectly, for example without a linked product because it was not yet in...
Correcting faulty addresses in ChannelDock
It may happen that a customer does not enter their address correctly during checkout. To deal wit...
Integrate SendCloud service points with ChannelDock
For ChannelDock to take over the service point addresses your customer has chosen via the SendClo...
Download of shipping labels / packing slips failed
When creating shipping labels, a request is made from the ChannelDock servers to the servers of t...
Creating smart shipping rules
Shipping rules can help you process your orders faster. If you haven't set any shipping rules, Ch...
How to change the status of an order in ChannelDock
Changing the status of an order can be useful if the order no longer needs to be shipped and you ...
Batches (BETA)
What is the Batches Functionality? The Batches functionality in ChannelDocks is designed to stre...
Accelerated Pick and Pack function
The function allows you to use the Pick & Pack page without touching the keyboard or mouse, strea...
Personalise labels
To personalise the content printed on your labels, follow these steps: Go to Orders -> Open Or...
Shipment errors
There are two common errors that you can encounter when processing orders: 1.No shipping option ...
Inventory management
Import & export product data
Streamline your inventory management by making bulk edits to stock levels, sales channels, and ot...
Stock locations
Mapping you warehouse in ChannelDock By mapping your warehouse in ChannelDock, you will never ag...
Mapping your warehouse in ChannelDock
Why use stock locations? By mapping your warehouse in ChannelDock, you will never again lose tra...
Deleting products in ChannelDock
There may be times when you stop selling a product and would like to remove it from ChannelDock. ...
Manage inbound/outbound deliveries
ChannelDock allows you to manage your inbound and outbound deliveries. This article explains how ...
Using product tags
ChannelDock supports product tags to help you manage your products. 1. To create a product tag, ...
Automate inventory through product bundles
ChannelDock offers the ability to bundle products. This can be useful if, for example, you sell p...
Synchronizing your inventory with ChannelDock
Synchronize your inventory seamlessly across diverse sales channels by connecting them through Ch...
Stock notifications and stock advice from ChannelDock
ChannelDock is an excellent way to help you manage your inventory. Especially if you have multipl...
Managing fulfillment
Subscription
General
Installing ChannelDock's app
ChannelDock recently published her mobile app and this mobile application is now available for ev...
Viewing API logs
Via the API of your shop / marketplace, ChannelDock retrieves your products and orders. It is pos...
ChannelDock support
At ChannelDock, we aim to provide the right support for everyone. However, as ChannelDock consist...