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ChannelDock Books

English (EN)

Support articles in English

Policies and agreements (EN)

Terms & Conditions

API's

English (EN)

Everything about connecting API's to ChannelDock

Order management

English (EN)

Inventory management

English (EN)

Managing fulfillment

English (EN)

Subscription

English (EN)

General

English (EN)

Create account

English (EN)

CRM (FC)

English (EN)

PIM

English (EN)

Products (Amazon) with wrong EANs

English (EN) API's

When creating a listing on Amazon, it is important to enter the EAN code of your product in the field: "External Product ID" when creating a product, you also have to select that the code is an EAN. Like this: If you don't do this, ChannelDock will not be a...

Installing ChannelDock's app

English (EN) General

ChannelDock recently published her mobile app and this mobile application is now available for every ChannelDock user to install on her mobile device (phone, tablet etc.). The ChannelDock app is a webapp that is mobile friendly. How to install: iPhone: ...

Stock notifications and stock advice from ChannelDock

English (EN) Inventory management

ChannelDock is an excellent way to help you manage your inventory. Especially if you have multiple stock locations (in-house storage, fulfillment center, Logistics via Bol (LVB) and/or Fulfillment by Amazon (FBA)). This article explains how to take advantage o...

Mapping your warehouse in ChannelDock

English (EN) Inventory management

Why use stock locations? By mapping your warehouse in ChannelDock, you will never again lose track of your products by being able to see at which location(s) a product is located and how many pieces are in each stock location. ChannelDock can therefore genera...

Connecting WooCommerce

English (EN) API's

Linking your WooCommerce webshop to ChannelDock is done in seconds. In this article, you will learn how. Before linking WooCommerce to ChannelDock: Make sure the article number of your products in WooCommerce is filled in with the EAN code of your products. ...

Deleting products in ChannelDock

English (EN) Inventory management

There may be times when you stop selling a product and would like to remove it from ChannelDock. Follow the instructions to find out how to do this properly. ! Attention: Make sure the product/products has been removed from your sales channels. Otherwise, the...

Connecting Shopify

English (EN) API's

With just a few clicks, you can link your Shopify webshop to ChannelDock. In this article, you will learn how. Before connecting Shopify to ChannelDock To load products from your Shopify webshop, it is important that each product has an EAN code filled in ...

Viewing API logs

English (EN) General

Via the API of your shop / marketplace, ChannelDock retrieves your products and orders. It is possible that, for various reasons, your products / orders are not being loaded. In this case, it is useful to view the API log so you can solve the problem. In Con...

Deleting an order in ChannelDock

English (EN) Order management

If an order is loaded incorrectly, for example without a linked product because it was not yet in ChannelDock, it may be useful to delete that order. The order will then be reloaded if it is still present on your sales channel. 1. Navigate to orders and click...

Connecting Amazon

English (EN) API's

Connecting Amazon Linking Amazon to ChannelDock is very easy and done within minutes. Just follow the steps below: Navigate to the 'Sales Channels' page and click on 'Add sales channel' located in the top left corner. Click on the Amazon logo and then...

Correcting faulty addresses in ChannelDock

English (EN) Order management

It may happen that a customer does not enter their address correctly during checkout. ChannelDock checks and flags suspicious addresses, holding those orders separately. To find those orders, navigate to Orders -> Open orders and click on 'Check address' filt...

Integrate SendCloud service points with ChannelDock

English (EN) Order management

For ChannelDock to take over the service point addresses your customer has chosen via the SendCloud plugin in your shop, you need to copy your shop's URL into ChannelDock. Then go to SendCloud and via 'Settings > Integrations > [webshop]', paste your shop's ...

Connecting Lightspeed

English (EN) API's

Linking Lightspeed to ChannelDock is very simple and done within 2 minutes. Before connecting Lightspeed to ChannelDock: Log in to your Lightspeed shop and via the left menu, go to 'Settings' and then click on 'Developers'. Now click on 'New API key'. ...

Connecting DHL

English (EN) API's

Before connecting DHL to ChannelDock: Log in to your DHL account Go to settings > API keys > New API key. If the 'API keys' tab is not visible, you should contact your DHL account manager so that he/she can activate it for your account. Enter 'ChannelDoc...

Download of shipping labels / packing slips failed

English (EN) Order management

When creating shipping labels, a request is made from the ChannelDock servers to the servers of the carrier whose label you are trying to generate. If the PDF content is not transferred properly during this request, it may result in a failed download. ChannelD...

Connecting MyParcel

English (EN) API's

Before you connect MyParcel to ChannelDock Login to MyParcel and click the account icon in the top right corner and go to the shop you want to link via 'Shop settings'. Scroll down to the API section. If you have not yet created an API key, you can do so ...

How is my invoice amount calculated?

English (EN) Subscription

Your invoice total is determined by multiple factors. This includes the distinct computation for both the stock synchronization and order processing modules, which are based on three criteria: Number of sales channels Volume of orders  Count of employee a...

Create a delivery to your fulfillment center

English (EN) Managing fulfillment

(Only for sellers connected to one of our fulfillment centers) You will need to replenish stock at your fulfilment center with some regularity. You can create those deliveries  in ChannelDock:  Navigate to  'Inventory > Deliveries', select the fulfilment c...

Creating smart shipping rules

English (EN) Order management

Shipping rules can help you process your orders faster. If you haven't set any shipping rules, ChannelDock (when processing your orders in bulk) chooses the cheapest possible shipping option for each order. Perhaps you have a different preference and an order ...

Connecting SendCloud

English (EN) API's

If you don't already have your own contract with a carrier, SendCloud can be a good option for sourcing shipping labels. By linking SendCloud with ChannelDock, you get instant access to all of SendCloud's supported carriers within ChannelDock. ChannelDock does...