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Why my orders are not being imported

If you're experiencing issues with your orders not being imported into ChannelDock, in this article we will outlines the steps you should take to identify and resolve common issues related to order imports.

Check for errors in the API logs

Identifying errors in your API logs is the first step to understanding what might be going wrong. For detailed instructions on how to review your API logs for potential errors, click here.

Common errors and fixes:

"No Product Attached to This Order" and "No Barcode Found"

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These errors indicate that the products associated with the orders haven't been imported into ChannelDock. To resolve this:

  1. Ensure your products are correctly set up in your sales channels. For guidance on correcting these errors in your sales channels, click here.
  2. After correcting the issue in your sales channels, importing the products manually into ChannelDock should resolve the order import issue. For instructions on manual product import, click here.
Verify order status 

Orders that have been processed or closed in your sales channels will not be imported into ChannelDock. Ensure that the orders you expect to see are still open and unprocessed in your sales channels.

Still need help?

If you've followed all the steps above but your orders are still not being imported into ChannelDock, please contact our support team for assistance.