Skip to main content

Order management

Deleting an order in ChannelDock

If an order is loaded incorrectly, for example without a linked product because it was not yet in...

Cancel order after label was created

If you have created a shipping label for an order but need to cancel the order, follow these step...

Correcting faulty addresses in ChannelDock

It may happen that a customer does not enter their address correctly during checkout. ChannelDock...

Integrate SendCloud service points with ChannelDock

For ChannelDock to take over the service point addresses your customer has chosen via the SendClo...

Download of shipping labels / packing slips failed

When creating shipping labels, a request is made from the ChannelDock servers to the servers of t...

Creating smart shipping rules

Shipping rules can help you process your orders faster. If you haven't set any shipping rules, Ch...

How to change the status of an order in ChannelDock

Changing the status of an order can be useful if the order no longer needs to be shipped and you ...

Batches

What is the Batches Functionality? The Batches functionality in ChannelDocks is designed to stre...

Accelerated Pick and Pack function

The function allows you to use the Pick & Pack page without touching the keyboard or mouse, strea...

Personalise labels

To personalise the content printed on your labels, follow these steps: Go to Orders -> Open Or...

Shipment errors

There are two common errors that you can encounter when processing orders: 1.No shipping option ...

Uploading shipment label prices using track & trace codes

Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To s...

Why my orders are not being imported

If you're experiencing issues with your orders not being imported into ChannelDock, in this artic...

Printing label error - HS clasification code

If you encounter an error stating, "Set the product classification by going to the product settin...