Order management
Deleting an order in ChannelDock
If an order is loaded incorrectly, for example without a linked product because it was not yet in...
Correcting faulty addresses in ChannelDock
It may happen that a customer does not enter their address correctly during checkout. ChannelDock...
Integrate SendCloud service points with ChannelDock
For ChannelDock to take over the service point addresses your customer has chosen via the SendClo...
Creating smart shipping rules
Shipping rules can help you process orders more efficiently. If no rules are set, ChannelDock wil...
How to change the status of an order in ChannelDock
Changing the status of an order can be useful if the order no longer needs to be shipped and you ...
Batches
What is the Batches Functionality? The Batches functionality in ChannelDocks is designed to stre...
Accelerated Pick and Pack function
The function allows you to use the Pick & Pack page without touching the keyboard or mouse, strea...
Personalise labels
To personalize the content printed on your labels, follow these steps: Go to Orders -> Open Or...
Shipment errors
There are two common errors that you can encounter when processing orders: 1.No shipping option ...
Uploading shipment label prices using track & trace codes
Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To s...
Why my orders are not being imported
If you're experiencing issues with your orders not being imported into ChannelDock, in this artic...
Printing label error - HS clasification code
If you encounter an error stating, 'Set the product classification by going to the product settin...
Managing Pick-Up Orders in ChannelDock
If you offer your customers the option to pick up orders from your shop or warehouse, follow thes...
Manually importing orders
You can manually import your orders into ChannelDock. Navigate to Orders->Open orders page, c...
Customer shipping address verification portal
It may happen that a customer does not enter their address correctly during checkout. ChannelDock...
Customize packing slips
Packing slips are a key part of order fulfillment, providing customers with essential order detai...
Update products in an order without errors
If you need to update products in an order that has already been imported into ChannelDock, remov...