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Order management

Deleting an order in ChannelDock

If an order is loaded incorrectly, for example without a linked product because it was not yet in...

Correcting faulty addresses in ChannelDock

It may happen that a customer does not enter their address correctly during checkout. ChannelDock...

Integrate SendCloud service points with ChannelDock

For ChannelDock to take over the service point addresses your customer has chosen via the SendClo...

Creating smart shipping rules

Shipping rules can help you process orders more efficiently. If no rules are set, ChannelDock wil...

How to change the status of an order in ChannelDock

Changing the status of an order can be useful if the order no longer needs to be shipped and you ...

Batches

What is the Batches Functionality? The Batches functionality in ChannelDocks is designed to stre...

Accelerated Pick and Pack function

The function allows you to use the Pick & Pack page without touching the keyboard or mouse, strea...

Personalise labels

To personalize the content printed on your labels, follow these steps: Go to Orders -> Open Or...

Shipment errors

There are two common errors that you can encounter when processing orders: 1.No shipping option ...

Uploading shipment label prices using track & trace codes

Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To s...

Why my orders are not being imported

If you're experiencing issues with your orders not being imported into ChannelDock, in this artic...

Managing in store pick up orders while working with a fulfillment center.

You can exclude pick-up orders from being synchronized to your fulfillment center. To configure t...

Printing label error - HS clasification code

If you encounter an error stating, 'Set the product classification by going to the product settin...

Managing Pick-Up Orders in ChannelDock

If you offer your customers the option to pick up orders from your shop or warehouse, follow thes...

Sender addresses

You can assign a specific sender address to your shipments using shipping rules. This functionali...

Manually importing orders

You can manually import your orders into ChannelDock.  Navigate to Orders->Open orders page, c...

Customer shipping address verification portal

It may happen that a customer does not enter their address correctly during checkout. ChannelDock...

Customize packing slips

Packing slips are a key part of order fulfillment, providing customers with essential order detai...

Update products in an order without errors

If you need to update products in an order that has already been imported into ChannelDock, remov...

Connect a Pick Cart to a Batch

Connecting a pick cart to a batch ensures that the packing process is smooth and efficient. By sc...