System Update: Unified stock reservation and deduction logic
On May 30th at 23:20 CET, a system-wide update will go live that changes how stock is reserved and deducted in ChannelDock.
What’s changing?
Old situation: immediate deduction:
If you had 100 units in your ‘Own stock’ and an order was imported, ChannelDock would immediately deduct 1 unit — even if the order had not yet been shipped.
• Before shipping: 99 units
• After shipping: still 99 unitsNew situation: reservation before deduction
With the new logic, stock is reserved (not deducted) when an order is imported.
• Before shipping: 100 units shown in ‘Own stock’, 1 unit reserved
• After shipping: 1 unit is deducted from ‘Own stock’, resulting in 99 units
This means ‘Own stock’ will now only decrease once the order is marked as shipped (either manually or by your connected sales channel).
Why this change?
This new method aligns the behavior of ‘Own stock’ with how stock is already reserved and deducted on stock locations in ChannelDock. By unifying this logic across the platform, we reduce inconsistencies and improve accuracy in stock tracking.
Will this affect my synced stock levels?
No. This update does not affect the amount of available stock we synchronize to your sales channels. Your external listings will continue to reflect the correct available stock.