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Uploading shipment label prices using track & trace codes

English (EN) Order management

Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To s...

Updated 10 months ago by Lori

Custom feeds

English (EN) API's

What is customs feeds? Custom feeds is a powerful tool that provides a seamless way for you to l...

Updated 10 months ago by Lori

Shipment errors

English (EN) Order management

There are two common errors that you can encounter when processing orders: 1.No shipping option ...

Updated 10 months ago by Lori

Connecting Wix

English (EN) API's

Before connecting Wix to ChannelDock:  Make sure the barcode of each product/product variant i...

Updated 10 months ago by Lori

Connecting Shopware 6

English (EN) API's

Connecting your Sopware 6 account with ChannelDock is a straightforward process that can be compl...

Updated 10 months ago by Lori

Accelerated Pick and Pack function

English (EN) Order management

The function allows you to use the Pick & Pack page without touching the keyboard or mouse, strea...

Updated 10 months ago by Lori

Process non-EU Amazon orders via ChannelDock

English (EN) API's

Creating shipping labels for non-European Amazon orders is done in a slightly different way than ...

Updated 10 months ago by Lori

Prestashop API errors

English (EN) API's

Option 1 : Prestashop services aren't enabled Sometimes those settings aren't set to properly so...

Updated 10 months ago by Lori

How to change the status of an order in ChannelDock

English (EN) Order management

Changing the status of an order can be useful if the order no longer needs to be shipped and you ...

Updated 10 months ago by Lori

Creating smart shipping rules

English (EN) Order management

Shipping rules can help you process orders more efficiently. If no rules are set, ChannelDock wil...

Updated 10 months ago by Lori

Integrate SendCloud service points with ChannelDock

English (EN) Order management

For ChannelDock to take over the service point addresses your customer has chosen via the SendClo...

Updated 10 months ago by Lori

Products (Amazon) with wrong EANs

English (EN) API's

When creating a listing on Amazon, it is important to enter the EAN code of your product in the f...

Updated 10 months ago by Lori

Terms & Conditions

Policies and agreements (EN)

Introduction This website and online application (hereafter referred to as the 'Service' or 'Ser...

Updated 11 months ago by Lori

Custom Fulfillment Center

English (EN) Managing fulfillment

If your fulfillment center isn’t using ChannelDock but you still want to access all the available...

Updated 11 months ago by Lori

Connecting Etsy

English (EN) API's

Connecting Etsy to ChannelDock is very easy and done within minutes. Just follow the steps below:...

Updated 1 year ago by Lori

Connecting SendCloud

English (EN) API's

If you don't already have your own contract with a carrier, SendCloud can be a good option for so...

Updated 1 year ago by Lori

Connecting ChannelDock to JTL FFN

English (EN) API's

Below, we will show you how to link your ChannelDock account to the JTL Fulfillment Network: Bef...

Updated 1 year ago by Lori

Connecting JTL FFN Merchant

English (EN) API's

Connecting a JTL FFN Merchant account is easy but requires some steps that have to be executed in...

Updated 1 year ago by Lori

Connecting JTL

English (EN) API's

Connecting your JTL fulfiller account to ChannelDock is really easy. This guide will describe the...

Updated 1 year ago by Lori

Connecting MyParcel

English (EN) API's

Before you connect MyParcel to ChannelDock Login to MyParcel and click the account icon in the...

Updated 1 year ago by Lori