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Connecting Lightspeed

English (EN) API's

Linking Lightspeed to ChannelDock is very simple and done within 2 minutes. Before connecting Li...

Updated 2 weeks ago by Lori

Connecting Amazon

English (EN) API's

Linking Amazon to ChannelDock is very easy and done within minutes. Just follow the steps below: ...

Updated 2 weeks ago by Lori

Connecting Shopify

English (EN) API's

With just a few clicks, you can link your Shopify webshop to ChannelDock. In this article, you wi...

Updated 2 weeks ago by Lori

Verbindung eines JTL FFN Händlerkontos mit ChannelDock

Deutsch (DE) API's

Ein JTL FFN Händlerkonto zu verbinden ist einfach, erfordert aber einige Schritte, die in der ric...

Updated 2 weeks ago by Lars van Schaick

Connecting DHL

English (EN) API's

Before connecting DHL to ChannelDock: Log in to your DHL account Go to settings > API keys > ...

Updated 2 weeks ago by Lori

Onboarding steps for FC sellers

English (EN) Managing fulfillment

Updated 2 weeks ago by Lori

Cancel order after label was created

English (EN) Order management

If you have created a shipping label for an order but need to cancel the order, follow these step...

Updated 2 weeks ago by Lori

Uploading shipment label prices using track & trace codes

English (EN) Order management

Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To s...

Updated 2 weeks ago by Lars van Schaick

Shipment errors

English (EN) Order management

There are two common errors that you can encounter when processing orders: 1.No shipping option ...

Updated 2 weeks ago by Lars van Schaick

Batches (BETA)

English (EN) Order management

What is the Batches Functionality? The Batches functionality in ChannelDocks is designed to stre...

Updated 2 weeks ago by Lori

Personalise labels

English (EN) Order management

To personalise the content printed on your labels, follow these steps: Go to Orders -> Open Or...

Updated 2 weeks ago by Lori

Accelerated Pick and Pack function

English (EN) Order management

The function allows you to use the Pick & Pack page without touching the keyboard or mouse, strea...

Updated 2 weeks ago by Lori

How to change the status of an order in ChannelDock

English (EN) Order management

Changing the status of an order can be useful if the order no longer needs to be shipped and you ...

Updated 2 weeks ago by Lori

Creating smart shipping rules

English (EN) Order management

Shipping rules can help you process your orders faster. If you haven't set any shipping rules, Ch...

Updated 2 weeks ago by Lars van Schaick

Download of shipping labels / packing slips failed

English (EN) Order management

When creating shipping labels, a request is made from the ChannelDock servers to the servers of t...

Integrate SendCloud service points with ChannelDock

English (EN) Order management

For ChannelDock to take over the service point addresses your customer has chosen via the SendClo...

Correcting faulty addresses in ChannelDock

English (EN) Order management

It may happen that a customer does not enter their address correctly during checkout. ChannelDock...

Updated 2 weeks ago by Lori

How is my invoice amount calculated?

English (EN) Subscription

Your invoice total is determined by multiple factors. This includes the distinct computation for ...

Updated 2 weeks ago by Lori

Viewing API logs

English (EN) General

Via the API of your shop / marketplace, ChannelDock retrieves your products and orders. It is pos...

Updated 3 weeks ago by Lori

Create a delivery to your fulfillment center

English (EN) Managing fulfillment

(Only for sellers connected to one of our fulfillment centers) You will need to replenish stock ...

Updated 3 weeks ago by Lori