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Sender addresses

English (EN) Order management

You can assign a specific sender address to your shipments using shipping rules. This functionali...

Updated 3 weeks ago by Dalila

Managing Pick-Up Orders in ChannelDock

English (EN) Order management

If you offer your customers the option to pick up orders from your shop or warehouse, follow thes...

Updated 3 weeks ago by Lori

Managing in store pick up orders while working with a fulfillment center.

English (EN) Order management

You can exclude pick-up orders from being synchronized to your fulfillment center. To configure t...

Updated 3 weeks ago by Lars van Schaick

Update products in an order without errors

English (EN) Order management

If you need to update products in an order that has already been imported into ChannelDock, remov...

Updated 3 weeks ago by Lori

Customize packing slips

English (EN) Order management

Packing slips are a key part of order fulfillment, providing customers with essential order detai...

Updated 3 weeks ago by Dalila

Customer shipping address verification portal

English (EN) Order management

It may happen that a customer does not enter their address correctly during checkout. ChannelDock...

Updated 3 weeks ago by Lori

Manually Uploading Orders

English (EN) Order management

You can manually import your orders into ChannelDock.  Navigate to Orders > Open orders page, ...

Updated 3 weeks ago by Lori

Printing label error - HS clasification code

English (EN) Order management

If you encounter an error stating, 'Set the product classification by going to the product settin...

Updated 3 weeks ago by Lori

Create a seller account through fulfillment center link

English (EN) Create account

To prevent setting your STOCK TO 0 ACROSS ALL YOUR SALES CHANNELS, carefully review the key point...

Updated 3 weeks ago by Lori

Create Fulfillment Center account

English (EN) Create account

Your Fulfillment Center account will be created by us, and we'll email you the relevant details.

Updated 3 weeks ago by Lori

Stock Advice

English (EN) Inventory management

Manage Inventory Efficiently with ChannelDock ChannelDock offers a powerful solution for managin...

Updated 3 weeks ago by Dalila

Connecting Bol

English (EN) API's

How to connect your ChannelDock account with Bol.com Go to the Sales Channels page and click A...

Updated 1 month ago by Dalila

Installing ChannelDock's app

English (EN) General

ChannelDock recently published her mobile app and this mobile application is now available for ev...

Updated 1 month ago by Dalila

Connecting Allegro

English (EN) API's

How to connect your ChannelDock account with Allegro Go to the Sales Channels page and click A...

Updated 1 month ago by Dalila

Connecting DHL - DE

English (EN) API's

To connect your DHL Germany (DHL-DE) API, follow these steps: Step 1: Log in to your DHL Busines...

Updated 2 months ago by Dalila

Connecting DHL - NL

English (EN) API's

Before connecting DHL to ChannelDock: Log in to your DHL account Go to settings > API keys > ...

Updated 2 months ago by Lars van Schaick

Synchronizing your inventory with ChannelDock

English (EN) Inventory management

Synchronize your inventory seamlessly across diverse sales channels by connecting them through Ch...

Updated 2 months ago by Dalila

Manage inbound/outbound deliveries

English (EN) Inventory management

ChannelDock enables seamless management of inbound and outbound deliveries. This guide walks you ...

Updated 2 months ago by Dalila

Create a delivery to your fulfillment center

English (EN) Managing fulfillment

(Only for sellers connected to one of our fulfillment centers) You will need to replenish stock ...

Updated 2 months ago by Dalila

Print product reference on labels

English (EN) Order management

To personalize the content printed on your labels, follow these steps: Go to Orders -> Open Or...

Updated 2 months ago by Dalila