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Stock Advice

English (EN)

Using stock recommendations: Stock advisories can be viewed through "Inventory > Stock Advice. S...

Updated 3 months ago by Dalila

Stock Notification

English (EN)

Stock notifications in ChannelDock help you stay ahead of inventory shortages. By setting up thes...

Updated 3 months ago by Dalila

How to Add a Payment Method in ChannelDock

English (EN) Subscription

Step-by-Step Guide Log in to your ChannelDock Account Go to Settings > Account > Subs...

Updated 3 months ago by Dalila

Where to download my Invoice?

English (EN) Subscription

Downloading Invoices Log in to your ChannelDock account. Go to Settings -> Account ->...

Updated 3 months ago by Dalila

Picqer Integration

English (EN)

Streamline Your Warehouse Operations with ChannelDock & Picqer Integration ChannelDock integrate...

Updated 3 months ago by Dalila

Label reverted - Cannot close at the sales channel

English (EN)

This error usually occurs when ChannelDock is unable to update the shipping status back to the sa...

Updated 3 months ago by Dalila

ChannelDock Shipping Carriers

English (EN)

Carriers Integrated with ChannelDock: Ampere Asendia bpost Custom shipping me...

Updated 3 months ago by Dalila

How to Add Your Logo to Shipping Labels

English (EN) Order management

to include your logo on shipping labels! Just follow the steps below to get everything set up. U...

Updated 3 months ago by Dalila

Order product not recognised

English (EN) Order management

It can happen that the product of an order is not recognized by ChannelDock. This likely also mea...

Updated 3 months ago by Lars van Schaick

Managing Employee Accounts

English (EN) Create account

Employee accounts allow businesses to provide team members with access to essential tools and dat...

Updated 3 months ago by Lori

Adding packaging to your orders

English (EN) Order management

You can assign specific packaging categories to individual products, and ChannelDock will automat...

Updated 3 months ago by Lori

Connect a Pick Cart to a Batch

English (EN) Order management

Connecting a pick cart to a batch ensures that the packing process is smooth and efficient. By sc...

Updated 3 months ago by Lori

Managing in store pick up orders while working with a fulfillment center.

English (EN) Order management

You can exclude pick-up orders from being synchronized to your fulfillment center. To configure t...

Updated 3 months ago by Lars van Schaick

Update products in an order without errors

English (EN) Order management

If you need to update products in an order that has already been imported into ChannelDock, remov...

Updated 3 months ago by Lori

Customize packing slips

English (EN) Order management

Packing slips are a key part of order fulfillment, providing customers with essential order detai...

Updated 3 months ago by Dalila

Manually Uploading Orders

English (EN) Order management

You can manually import your orders into ChannelDock.  Navigate to Orders > Open orders page, ...

Updated 3 months ago by Lori

Printing label error - HS clasification code

English (EN) Order management

If you encounter an error stating, 'Set the product classification by going to the product settin...

Updated 3 months ago by Lori

Create a seller account through fulfillment center link

English (EN) Create account

To prevent setting your STOCK TO 0 ACROSS ALL YOUR SALES CHANNELS, carefully review the key point...

Updated 3 months ago by Lori

Create Fulfillment Center account

English (EN) Create account

Your Fulfillment Center account will be created by us, and we'll email you the relevant details.

Updated 3 months ago by Lori

Stock Advice

English (EN) Inventory management

Manage Inventory Efficiently with ChannelDock ChannelDock offers a powerful solution for managin...

Updated 3 months ago by Dalila