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Connecting DHL - DE
To connect your DHL Germany (DHL-DE) API, follow these steps: Step 1: Log in to your DHL Busines...
Connecting Allegro
How to connect your ChannelDock account with Allegro Go to the Sales Channels page and click A...
Why my orders are not being imported
If you're experiencing issues with your orders not being imported into ChannelDock, in this artic...
Customize packing slips
Packing slips are a key part of order fulfillment, providing customers with essential order detai...
Creating smart shipping rules
Shipping rules can help you process orders more efficiently. If no rules are set, ChannelDock wil...
Connecting WooCommerce
Linking your WooCommerce webshop to ChannelDock is done in seconds. In this article, you will lea...
Stock Advice
Manage Inventory Efficiently with ChannelDock ChannelDock offers a powerful solution for managin...
Adding packaging to your orders
You can assign specific packaging categories (e.g. Box / Bag / etc.) to individual products, and ...
Disconnect a product from a sales channel
If a product’s EAN (European Article Number) changes outside of ChannelDock, the system may retai...
Warehouse mapping
With ChannelDock’s warehouse mapping, you can easily create and manage warehouses (see image). Th...
Fetch products/orders from the sales channels
Automatic Fetching Products: Products are no longer fetched automatically overnight, which m...
ChannelDock Support Guidelines
At ChannelDock, we strive to provide effective and efficient support to all our users. As a small...
How is my invoice amount calculated?
Your invoice total is determined by multiple factors. This includes the distinct computation for ...
Prestashop API errors
Troubleshooting Prestashop – ChannelDock Connection Issues If Prestashop is not connecting with ...
Sender addresses
You can assign a specific sender address to your shipments using shipping rules. This functionali...
Manually Uploading Orders
You can manually import your orders into ChannelDock. Navigate to Orders > Open orders page, ...
Customer shipping address verification portal
It may happen that a customer does not enter their address correctly during checkout. ChannelDock...
Installing ChannelDock's app
ChannelDock recently published her mobile app and this mobile application is now available for ev...
Deleting an order in ChannelDock
If an order is loaded incorrectly, for example without a linked product because it was not yet in...
Administration
Our administration page is a powerful tool that allows you to monitor your fulfillment operations...