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Connecting Lightspeed
Linking Lightspeed to ChannelDock is very simple and done within 2 minutes. Before connecting Li...
Connecting Amazon
Linking Amazon to ChannelDock is very easy and done within minutes. Just follow the steps below: ...
Connecting Shopify
With just a few clicks, you can link your Shopify webshop to ChannelDock. In this article, you wi...
Verbindung eines JTL FFN Händlerkontos mit ChannelDock
Ein JTL FFN Händlerkonto zu verbinden ist einfach, erfordert aber einige Schritte, die in der ric...
Connecting DHL
Before connecting DHL to ChannelDock: Log in to your DHL account Go to settings > API keys > ...
Onboarding steps for FC sellers
Cancel order after label was created
If you have created a shipping label for an order but need to cancel the order, follow these step...
Uploading shipment label prices using track & trace codes
Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To s...
Shipment errors
There are two common errors that you can encounter when processing orders: 1.No shipping option ...
Batches (BETA)
What is the Batches Functionality? The Batches functionality in ChannelDocks is designed to stre...
Personalise labels
To personalise the content printed on your labels, follow these steps: Go to Orders -> Open Or...
Accelerated Pick and Pack function
The function allows you to use the Pick & Pack page without touching the keyboard or mouse, strea...
How to change the status of an order in ChannelDock
Changing the status of an order can be useful if the order no longer needs to be shipped and you ...
Creating smart shipping rules
Shipping rules can help you process your orders faster. If you haven't set any shipping rules, Ch...
Download of shipping labels / packing slips failed
When creating shipping labels, a request is made from the ChannelDock servers to the servers of t...
Integrate SendCloud service points with ChannelDock
For ChannelDock to take over the service point addresses your customer has chosen via the SendClo...
Correcting faulty addresses in ChannelDock
It may happen that a customer does not enter their address correctly during checkout. ChannelDock...
How is my invoice amount calculated?
Your invoice total is determined by multiple factors. This includes the distinct computation for ...
Viewing API logs
Via the API of your shop / marketplace, ChannelDock retrieves your products and orders. It is pos...
Create a delivery to your fulfillment center
(Only for sellers connected to one of our fulfillment centers) You will need to replenish stock ...