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Connecting Wuunder

English (EN) API's

Before connecting Wuunder to ChannelDock:  If you don't have an API key it's essential to contac...

Updated 4 months ago by Lori

ChannelDock Support Guidelines

English (EN) General

At ChannelDock, we strive to provide effective and efficient support to all our users. As a small...

Updated 5 months ago by Lori

Tickets priority levels

English (EN) General

Sometimes, our support team may not be able to immediately resolve certain issues, requiring inte...

Updated 5 months ago by Lori

Managing Pick-Up Orders in ChannelDock

English (EN) Order management

If you offer your customers the option to pick up orders from your shop or warehouse, follow thes...

Updated 5 months ago by Lori

Adding Serial Numbers to Products and Orders

English (EN) Inventory management

You can now enable serial numbers for your products. Below, we'll guide you through the setup and...

Updated 5 months ago by Lori

Zebra barcode scanner

English (EN) General

If your Zebra scanner isn’t working with ChannelDock, follow these steps to configure it correctl...

Updated 5 months ago by Lori

Can I use ChannelDock if my Fulfillment Center doesn't?

English (EN)

Absolutely! ChannelDock is designed to integrate seamlessly into your workflow, even if your fulf...

Updated 5 months ago by Lori

Update products in an order without errors

English (EN) Order management

If you need to update products in an order that has already been imported into ChannelDock, remov...

Updated 5 months ago by Lori

Diconnect a product from a sales channel

English (EN) Inventory management

If a product’s EAN (European Article Number) changes outside of ChannelDock, the system may retai...

Updated 6 months ago by Lori

Import & export product data (Fulfillment center)

English (EN) Inventory management

Streamline your inventory management by making bulk edits to stock levels and other product-relat...

Updated 7 months ago by Lori

Deleting products in ChannelDock

English (EN) Inventory management

There may be times when you stop selling a product and would like to remove it from ChannelDock. ...

Updated 7 months ago by Lori

Printing label error - HS clasification code

English (EN) Order management

If you encounter an error stating, 'Set the product classification by going to the product settin...

Updated 7 months ago by Lori

Streamlining Your Warehouse Layout with an Effective Naming Scheme

English (EN) Inventory management

This article addresses several critical components of making sure the layout of your warehouse is...

Updated 7 months ago by Lori

Fetch products/orders from the sales channels

English (EN) General

Automatic Fetching: Products - are not automatically fetched during the night anymore which me...

Updated 7 months ago by Lori

Flat graph on product page

English (EN) Inventory management

When a graph on the product page shows up flat, like so: This has one of the following causes:...

Updated 7 months ago by Lori

Stock notifications and stock advice from ChannelDock

English (EN) Inventory management

ChannelDock is an excellent way to help you manage your inventory. Especially if you have multipl...

Updated 7 months ago by Lori

Connecting Sendy

English (EN) API's

Connecting your Sendy account to ChannelDock is quick and easy. Follow this guide to get started ...

Updated 7 months ago by Lori

Customer shipping address verification portal

English (EN) Order management

It may happen that a customer does not enter their address correctly during checkout. ChannelDock...

Updated 7 months ago by Lori

Uploading shipment label prices using track & trace codes

English (EN) Order management

Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To s...

Updated 7 months ago by Lori

Custom feeds

English (EN) API's

What is customs feeds? Custom feeds is a powerful tool that provides a seamless way for you to l...

Updated 7 months ago by Lori