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Shipment errors
There are two common errors that you can encounter when processing orders: 1.No shipping option ...
Batches (BETA)
What is the Batches Functionality? The Batches functionality in ChannelDocks is designed to stre...
Personalise labels
To personalise the content printed on your labels, follow these steps: Go to Orders -> Open Or...
Accelerated Pick and Pack function
The function allows you to use the Pick & Pack page without touching the keyboard or mouse, strea...
How to change the status of an order in ChannelDock
Changing the status of an order can be useful if the order no longer needs to be shipped and you ...
Creating smart shipping rules
Shipping rules can help you process your orders faster. If you haven't set any shipping rules, Ch...
Download of shipping labels / packing slips failed
When creating shipping labels, a request is made from the ChannelDock servers to the servers of t...
Integrate SendCloud service points with ChannelDock
For ChannelDock to take over the service point addresses your customer has chosen via the SendClo...
Correcting faulty addresses in ChannelDock
It may happen that a customer does not enter their address correctly during checkout. ChannelDock...
How is my invoice amount calculated?
Your invoice total is determined by multiple factors. This includes the distinct computation for ...
Viewing API logs
Via the API of your shop / marketplace, ChannelDock retrieves your products and orders. It is pos...
Create a delivery to your fulfillment center
(Only for sellers connected to one of our fulfillment centers) You will need to replenish stock ...
Adding Serial Numbers to Products and Orders
You can now enable serial numbers for your products. Below, we'll guide you through the setup and...
Automate inventory through product bundles
ChannelDock offers the ability to bundle products. This can be useful if, for example, you sell p...
Stock locations
Mapping you warehouse in ChannelDock By mapping your warehouse in ChannelDock, you will never ag...
Administration
Our administration page is a powerful tool that allows you to monitor your fulfillment operations...
Using product tags
ChannelDock supports product tags to help you manage your products. 1. To create a product tag, ...
Stock notifications and stock advice from ChannelDock
ChannelDock is an excellent way to help you manage your inventory. Especially if you have multipl...
Create Fulfillment Center account
Your Fulfillment Center account will be created by us, and we'll email you the relevant details.