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Connecting Bol.

English (EN) API's

Before you connect Bol. to ChannelDock: Log in to bol.com's seller portal. In the top rig...

Updated 6 months ago by Lori

Connecting DHL

English (EN) API's

Before connecting DHL to ChannelDock: Log in to your DHL account Go to settings > API keys > ...

Updated 6 months ago by Lori

Cancel order after label was created

English (EN) Order management

If you have created a shipping label for an order but need to cancel the order, follow these step...

Updated 6 months ago by Lori

Uploading shipment label prices using track & trace codes

English (EN) Order management

Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To s...

Updated 6 months ago by Lars van Schaick

Shipment errors

English (EN) Order management

There are two common errors that you can encounter when processing orders: 1.No shipping option ...

Updated 6 months ago by Lars van Schaick

Personalise labels

English (EN) Order management

To personalise the content printed on your labels, follow these steps: Go to Orders -> Open Or...

Updated 6 months ago by Lori

Accelerated Pick and Pack function

English (EN) Order management

The function allows you to use the Pick & Pack page without touching the keyboard or mouse, strea...

Updated 6 months ago by Lori

How to change the status of an order in ChannelDock

English (EN) Order management

Changing the status of an order can be useful if the order no longer needs to be shipped and you ...

Updated 6 months ago by Lori

Creating smart shipping rules

English (EN) Order management

Shipping rules can help you process your orders faster. If you haven't set any shipping rules, Ch...

Updated 6 months ago by Lars van Schaick

Download of shipping labels / packing slips failed

English (EN) Order management

When creating shipping labels, a request is made from the ChannelDock servers to the servers of t...

Integrate SendCloud service points with ChannelDock

English (EN) Order management

For ChannelDock to take over the service point addresses your customer has chosen via the SendClo...

Correcting faulty addresses in ChannelDock

English (EN) Order management

It may happen that a customer does not enter their address correctly during checkout. ChannelDock...

Updated 6 months ago by Lori

How is my invoice amount calculated?

English (EN) Subscription

Your invoice total is determined by multiple factors. This includes the distinct computation for ...

Updated 6 months ago by Lori

Viewing API logs

English (EN) General

Via the API of your shop / marketplace, ChannelDock retrieves your products and orders. It is pos...

Updated 6 months ago by Lori

Create a delivery to your fulfillment center

English (EN) Managing fulfillment

(Only for sellers connected to one of our fulfillment centers) You will need to replenish stock ...

Updated 7 months ago by Lori

Adding Serial Numbers to Products and Orders

English (EN) Inventory management

You can now enable serial numbers for your products. Below, we'll guide you through the setup and...

Updated 8 months ago by Lori

Stock locations

English (EN) Inventory management

Mapping you warehouse in ChannelDock By mapping your warehouse in ChannelDock, you will never ag...

Updated 8 months ago by Lori

Administration

English (EN) CRM (FC)

Our administration page is a powerful tool that allows you to monitor your fulfillment operations...

Updated 8 months ago by Lori

Stock notifications and stock advice from ChannelDock

English (EN) Inventory management

ChannelDock is an excellent way to help you manage your inventory. Especially if you have multipl...

Updated 8 months ago by Lori

Create Fulfillment Center account

English (EN) Create account

Your Fulfillment Center account will be created by us, and we'll email you the relevant details.

Updated 9 months ago by Lori