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Below, we will show you how to link your ChannelDock account to the JTL Fulfillment Network: Before you connect ChannelDock to JTL FFN: 1. Log in to your JTL merchant account to generate an API key. Click on the link bellow to generate the key.  It is imp...

What is customs feeds? Custom feeds is a powerful tool that provides a seamless way for you to list and sell stock that's available at your supplier. This feature streamlines the process of offering products that may not physically be in your own inventory bu...

You can now enable serial numbers for your products. Below, we'll guide you through the setup and functionality. Enabling Serial Numbers for Products To enable serial numbers for a product, simply go to the 'All Products' page, select your desired product an...

Get discovered by ChannelDock sellers on our Fulfillment Network page. Receive fulfillment requests directly, opening the door to new customer relationships. Update your profile  1. Navigate to Settings -> Center Listing in your ChannelDock account. 2. Fi...

Automatic Fetching: Products - are not automatically fetched during the night anymore which mean every time you add a new product, you must manually fetch them.  Orders - fetched every 15 minutes  Manual Fetching: To fetch new products/orders from the ...

If you're experiencing issues with your orders not being imported into ChannelDock, in this article we will outlines the steps you should take to identify and resolve common issues related to order imports. Check for errors in the API logs Identifying errors...

Sometimes, our support team may not be able to immediately resolve certain issues, requiring intervention from our development team. In such cases, a ticket will be created and assigned a priority level, which determines the resolution time. Priority Levels a...

If you encounter an error stating, 'Set the product classification by going to the product settings in your seller account,' while trying to print a label, follow these steps to resolve the issue: Individual Update Login to the seller account. Go to Inven...

A browse node, also known as a browse category or simply a node, is an identifier used by Amazon to classify and organize products within its vast catalog. Each browse node represents a specific category or subcategory within Amazon's hierarchy, helping custom...

ChannelDock introduces a strategic feature designed to minimize direct competition on bol.com and obscure sales data from third-party trackers. How It Works: By setting your max. stock amount to, for example, 120, ChannelDock will...

Absolutely! ChannelDock is designed to integrate seamlessly into your workflow, even if your fulfillment center isn't directly using our Warehouse Management System (WMS). Here’s how you can keep your operations running smoothly with ChannelDock: Set Up Your ...

Before connecting Returnless to Channeldock: You must create your API key in your Returnless accout: Login to your account and navigate to Settings->Integrations. Navigate to API Keys->Create API Key, fill in the required details and click Create API key....

This article outlines the steps for utilizing our Product Information Management system effectively. Uploading an Existing Product from One Marketplace to Another Connect marketplace: Begin by navigating to Marketplaces->Listings. Here click "Add marketpla...

Before you connect FiveX to ChannelDock, login to your FiveX account and Generate your new API key. To connect FiveX to ChannelDock: Go to Settings > Analytics in ChannelDock and click 'Connect FiveX' Paste the API key you generated earlier and click 'Con...

Setting up barcode scanners correctly is crucial to ensure smooth operations. This article will guide you through configuring your barcode scanner to match the specific requirements of the ChannelDock platform, focusing on speed and input handling. Enable Key...

Streamline your inventory management by making bulk edits to stock levels and other product-related information. Whether you need a comprehensive product overview or wish to update specific details, this functionality caters to your needs. Here's a guide on ho...

You can manually import your orders into ChannelDock.  Navigate to Orders->Open orders page, click on the button next to 'What's new' to open the side menu and select 'Order import'. Please select the fields you want to import: Order ID, Country, Quantit...

When a graph on the product page shows up flat, like so: This has one of the following causes: If the graph is flat at 0: For Stock Amounts (#): because the stock (inventory) is 0 For Stock Value (€): Either because (1) because the stock (inventory) is...

Connecting Etsy to ChannelDock is very easy and done within minutes. Just follow the steps below: Navigate to the 'Sales Channels' page and click on 'Add sales channel' located in the top left corner. In the search bar, type 'Etsy' and then select 'Add sal...

Packing slips are a key part of order fulfillment, providing customers with essential order details. Customizing them in ChannelDock enhances your brand's professionalism and ensures all necessary information is included. To customize your packing slips in Ch...