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Add sellers to your account:   To add sellers to your account, navigate to CRM > All Sellers then click on 'Copy seller sign up link' then send it to your seller. You can send the same link to all the sellers. More details on how the seller can sign up tro...

Our administration page is a powerful tool that allows you to monitor your fulfillment operations efficiently. In this guide, we will walk you through the process of setting up the administration page. Administration Page Setup Guide 1. Set up picking costs ...

Before connecting Wuunder to ChannelDock:  If you don't have an API key it's essential to contact Wuunder to request one. You can contact them here. Now, to connect Wuunder to ChannelDock:  1. Navigate to Connections -> Shipping Carriers and click on the Wu...

Below, we will show you how to link your ChannelDock account to the JTL Fulfillment Network: Before you connect ChannelDock to JTL FFN: 1. Log in to your JTL merchant account to generate an API key. Click on the link bellow to generate the key.  It is imp...

What is customs feeds? Custom feeds is a powerful tool that provides a seamless way for you to list and sell stock that's available at your supplier. This feature streamlines the process of offering products that may not physically be in your own inventory bu...

You can now enable serial numbers for your products. Below, we'll guide you through the setup and functionality. Enabling Serial Numbers for Products To enable serial numbers for a product, simply go to the 'All Products' page, select your desired product an...

If you have created a shipping label for an order but need to cancel the order, follow these steps. Navigate to the orders page, select 'All orders', and find your order using the search bar in the top right corner. Open the order and click on 'Edit order'...

Get discovered by ChannelDock sellers on our Fulfillment Network page. Receive fulfillment requests directly, opening the door to new customer relationships. Update your profile with essential details to highlight your services, making it easier for potential...

Automatic Fetching: Products - are not automatically fetched during the night anymore which mean every time you add a new product, you must manually fetch them.  Orders - fetched every 15 minutes  Manual Fetching: To fetch new products/orders from the ...

If you're experiencing issues with your orders not being imported into ChannelDock, in this article we will outlines the steps you should take to identify and resolve common issues related to order imports. Check for errors in the API logs Identifying errors...

Sometimes, our support team may not be able to immediately resolve certain issues, requiring intervention from our development team. In such cases, a ticket will be created and assigned a priority level, which determines the resolution time. Priority Levels a...

If you encounter an error stating, "Set the product classification by going to the product settings in your seller account," while trying to print a label, follow these steps to resolve the issue: Individual Update Login to the seller account. Go to Inven...

A browse node, also known as a browse category or simply a node, is an identifier used by Amazon to classify and organize products within its vast catalog. Each browse node represents a specific category or subcategory within Amazon's hierarchy, helping custom...

ChannelDock introduces a strategic feature designed to minimize direct competition on bol.com and obscure sales data from third-party trackers. How It Works: By setting your max. stock amount to, for example, 120, ChannelDock will...

Can I Use ChannelDock If My Fulfillment Center Doesn't?Absolutely! ChannelDock is designed to integrate seamlessly into your workflow, even if your fulfillment center isn't directly using our Warehouse Management System (WMS). Here’s how you can keep your oper...

Before connectin returnless to Channeldock: You must create your API key in your Returnless accout: Login to your account and navigate to Settings->Integrations. Navigate to API Keys->Create API Key, fill in the required details and click Create API key. ...

This article outlines the steps for utilizing our Product Information Management system effectively. Uploading an Existing Product from One Marketplace to Another Connect marketplace: Begin by navigating to Marketplaces->Listings. Here click "Add marketpla...