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If you'd like help from a ChannelDock expert to improve your inventory / order management, you can book a ChannelDock consulting call. The call will have a maximum duration of 1 hour and is invoiced separately from your subscription. The cost will be €75,- pay...

Changing the status of an order can be useful if the order no longer needs to be shipped and you want to get it out of the 'Open orders' view without creating a shipping label for it. 1. Navigate to orders and click on 'Open orders'. 2. Select the order you ...

ChannelDock supports product tags to help you manage your products. Create tag 1. To create a product tag, go to Inventory > All products and click on 'New tag.' 2. Type in your tag name and click 'Insert tag.'   Add tags to your products After creating ...

ChannelDock allows you to bundle products, which is useful when selling items in sets and maintaining accurate inventory levels. Below are a few scenarios for using product bundles effectively within ChannelDock. Selling products as a set In this example, we...

Synchronize your inventory seamlessly across diverse sales channels by connecting them through ChannelDock. Learn more about how to establish these connections here.  Once connected, your products will be automatically loaded within minutes.  Navigate to 'In...

Option 1 : Prestashop services aren't enabled Sometimes those settings aren't set to properly so prestashop won't authorize a 3rd party to connect to their servers. Go to your Prestashop into "advanced settings" -> "Webservice" and make sure both options are...

Streamline your inventory management by making bulk edits to stock levels, sales channels, and other product-related information. Whether you need a comprehensive product overview or wish to update specific details, this functionality caters to your needs. Her...

Creating shipping labels for non-European Amazon orders is done in a slightly different way than with your other sales channels. Those Amazon orders automatically appear in ChannelDock via the link. However, the NAW (name, address and residential details) of t...

At ChannelDock, we aim to provide the right support for everyone. However, as ChannelDock consists of a small team, there are some conditions attached to this support. We have established these conditions to manage expectations and deliver the most efficient s...

The function allows you to use the Pick & Pack page without touching the keyboard or mouse, streamlining program navigation, operation and automatic label creation.  How to activate the accelerated pick and pack order: Navigate to the 'Orders' menu and sel...

ChannelDock enables seamless management of inbound and outbound deliveries. This guide walks you through the steps to create, manage, and update your inventory by adding or subtracting deliveries. Manage Suppliers  Before you start creating deliveries you mu...

To personalize the content printed on your labels, follow these steps: Go to Orders -> Open Orders. On the right-hand side of the page, click the settings button next to 'What's new?' In the options that appear, toggle on the desired content you want to ...

Connecting your CDiscount account with ChannelDock is a straightforward process that can be completed in just a few minutes. Follow these steps: Navigate to the 'Sales Channels' page and click on 'Add sales channel' located in the top left corner. In...

Connecting your Sopware 6 account with ChannelDock is a straightforward process that can be completed in just a few minutes.  Before connecting Shopware 6 to ChannelDock: You must first set up your own API integration. You can do this by navigating to Settin...

Connecting your PrintNode account with ChannelDock is a straightforward process that can be completed in just a few minutes.  Before you connect PrintNode:   1. You need to log in to your PrintNode account and generate an API key.    2. Type in your API key...

Before connecting Wix to ChannelDock:  Make sure the barcode of each product/product variant is the same as the SKU/EAN of your other sales channels. This is how ChannelDock connects products from different sales channels. Make sure the SKU value of each p...

Connecting your JTL fulfiller account to ChannelDock is really easy. This guide will describe the process. Sign in to your JTL fulfiller account and go to the following page:- https://fulfillment.jtl-software.com/fulfiller/merchants Click on the "Kinder zu...

Connecting a JTL FFN Merchant account is easy but requires some steps that have to be executed in the right sequence. This guide will describe the process. Before we begin:This guide assumes you have already connected your JTL Fulfiller account to ChannelDock...

Before connecting BigCommerce to ChannelDock: Make sure the barcode of each product / product variant is the same as the SKU / EAN of your other sales channels. This is how ChannelDock connects products from different sales channels. Make sure the SKU valu...

What is the Batches Functionality? The Batches functionality in ChannelDocks is designed to streamline your order fulfillment process by allowing you to pick and pack items in batches. This feature is a game-changer for your warehouse operations, helping you ...