Skip to main content
Advanced Search
Search Terms
Content Type

Exact Matches
Tag Searches
Date Options
Updated after
Updated before
Created after
Created before

Search Results

149 total results found

Download of shipping labels / packing slips failed

English (EN) Order management

When creating shipping labels, a request is made from the ChannelDock servers to the servers of the carrier whose label you are trying to generate. If the PDF content is not transferred properly during this request, it may result in a failed download. ChannelD...

Connecting MyParcel to ChannelDock

English (EN) API's

Linking your MyParcel account to ChannelDock takes a few minutes at most. Just follow the steps as described below: Login to MyParcel and click the account icon in the top right corner and go to the shop you want to link via 'Shop settings'. Scroll down t...

How is my invoice amount calculated?

English (EN) Subscription

Your invoice total is determined by multiple factors. This includes the distinct computation for both the stock synchronization and order processing modules, which are based on three criteria: Number of sales channels Volume of orders  Count of employee a...

Create a delivery to your fulfillment center

English (EN) Managing fulfillment

(Only for sellers connected to one of our fulfillment centers) You will need to replenish stock at your fulfilment centre with some regularity. You can create those deliveries  in ChannelDock:  1. Navigate to  'Inventory > Deliveries' and click on 'Replenish...

Creating smart shipping rules

English (EN) Order management

Shipping rules can help you process your orders faster. If you haven't set any shipping rules, ChannelDock (when processing your orders in bulk) chooses the cheapest possible shipping option for each order. Perhaps you have a different preference and an order ...

Connecting SendCloud to ChannelDock

English (EN) API's

If you don't already have your own contract with a carrier, SendCloud can be a good option for sourcing shipping labels. By linking SendCloud with ChannelDock, you get instant access to all of SendCloud's supported carriers within ChannelDock. ChannelDock does...

Connect with

English (EN) API's

Connecting your shop(s) to ChannelDock is very easy and done within 4 minutes. Read how in this article. Log in to's seller portal. In the top right corner, click on your seller name and then 'Settings'. Click on 'API settings'. If thi...

Book a ChannelDock consulting call

English (EN) Subscription

If you'd like help from a ChannelDock expert to improve your inventory / order management, you can book a ChannelDock consulting call. The call will have a maximum duration of 1 hour and is invoiced separately from your subscription. The cost will be €75,- pay...

How to change the status of an order in ChannelDock

English (EN) Order management

Changing the status of an order can be useful if the order no longer needs to be shipped and you want to get it out of the 'Open orders' view without creating a shipping label for it. Open the order on the 'Open orders' page by clicking on the order in the ...

Using product tags

English (EN) Inventory management

ChannelDock supports product tags to help you manage your products. 1. To create a product tag, go to 'Inventory > All products' and click on 'New tag'. 2. Type in your tag name and click 'Insert tag'.  3. After you've created your first tag, you can add it...

Automate inventory through product bundles

English (EN) Inventory management

ChannelDock offers the ability to bundle products. This can be useful if, for example, you sell products in sets and want to keep your inventory levels correct. Below we discuss a few different scenarios for using bundle products within ChannelDock. Selling...

Synchronizing your inventory with ChannelDock

English (EN) Inventory management

Synchronize your inventory seamlessly across diverse sales channels by connecting them through ChannelDock. Learn more about how to establish these connections here.  Once connected, your products will be automatically load within minutes.  Navigate to 'Inve...

Prestashop API errors.

English (EN) API's

Option 1 : Prestashop services aren't enabled Sometimes those settings aren't set to properly so prestashop won't authorize a 3rd party to connect to their servers. Go to your Prestashop into "advanced settings" -> "Webservice" and make sure both options are...

Import & export product data

English (EN) Inventory management

Streamline your inventory management by making bulk edits to stock levels, sales channels, and other product-related information. Whether you need a comprehensive product overview or wish to update specific details, this functionality caters to your needs. Her...

Process non-EU Amazon orders via ChannelDock.

English (EN) API's

Creating shipping labels for non-European Amazon orders is done in a slightly different way than with your other sales channels. Those Amazon orders automatically appear in ChannelDock via the link. However, the NAW (name, address and residential details) of t...

ChannelDock support

Nederlands (NL) Algemeen

Vanuit ChannelDock willen we graag iedereen de juiste support bieden. Omdat ChannelDock uit een klein team bestaat zitten er wel enkele voorwaarden aan deze support. Deze voorwaarden hebben we opgesteld om de verwachtingen te managen en een zo efficiënt mogeli...

ChannelDock support

English (EN) General

At ChannelDock, we aim to provide the right support for everyone. However, as ChannelDock consists of a small team, there are some conditions attached to this support. We have established these conditions to manage expectations and deliver the most efficient s...

Accelerated Pick and Pack function

English (EN) Order management

The function allows you to use the Pick & Pack page without touching the keyboard or mouse, streamlining program navigation, operation and automatic label creation.  How to activate the accelerated pick and pack order: Navigate to the 'Orders' menu and sel...

Manage inbound/outbound deliveries

English (EN) Inventory management

ChannelDock allows you to manage your inbound and outbound deliveries. This article explains how to create, manage and add/subtract these deliveries to your inventory. Manage suppliers Before you start creating deliveries it is important that you add one or ...

Personalise labels

English (EN) Order management

To personalise the content printed on your labels, follow these steps: Go to Orders -> Open Orders. On the right-hand side of the page, click the blue square. In the options that appear, select 'Turn On' for the desired content you want to have printed on...