Search Results

When creating shipping labels, a request is made from the ChannelDock servers to the servers of the carrier whose label you are trying to generate. If the PDF content is not transferred properly during this request, it may result in a failed download. ChannelD...

Before you connect MyParcel to ChannelDock Login to MyParcel and click the account icon in the top right corner and go to the shop you want to link via 'Shop settings'. Scroll down to the API section. If you have not yet created an API key, you can do so ...

Your invoice total is determined by multiple factors. This includes the distinct computation for both the stock synchronization and order processing modules, which are based on three criteria: Number of sales channels Volume of orders  Count of employee a...

(Only for sellers connected to one of our fulfillment centers) You will need to replenish stock at your fulfilment center with some regularity. You can create those deliveries  in ChannelDock:  Navigate to  'Inventory > Deliveries', select the fulfilment c...

Shipping rules can help you process your orders faster. If you haven't set any shipping rules, ChannelDock (when processing your orders in bulk) chooses the cheapest possible shipping option for each order. Perhaps you have a different preference and an order ...

If you don't already have your own contract with a carrier, SendCloud can be a good option for sourcing shipping labels. By linking SendCloud with ChannelDock, you get instant access to all of SendCloud's supported carriers within ChannelDock. ChannelDock does...

Before you connect Bol. to ChannelDock: Log in to bol.com's seller portal. In the top right corner, click on your seller name and then 'Settings'. Click on 'API settings'. If this is the first time you are creating API keys for your bol.com account,...

If you'd like help from a ChannelDock expert to improve your inventory / order management, you can book a ChannelDock consulting call. The call will have a maximum duration of 1 hour and is invoiced separately from your subscription. The cost will be €75,- pay...

Changing the status of an order can be useful if the order no longer needs to be shipped and you want to get it out of the 'Open orders' view without creating a shipping label for it. 1. Open the order on the 'Open orders' page by clicking on the order in the...

ChannelDock supports product tags to help you manage your products. 1. To create a product tag, go to 'Inventory > All products' and click on 'New tag'. 2. Type in your tag name and click 'Insert tag'.  3. After you've created your first tag, you can add it...

ChannelDock offers the ability to bundle products. This can be useful if, for example, you sell products in sets and want to keep your inventory levels correct. Below we discuss a few different scenarios for using bundle products within ChannelDock. Selling...

Synchronize your inventory seamlessly across diverse sales channels by connecting them through ChannelDock. Learn more about how to establish these connections here.  Once connected, your products will be automatically load within minutes.  Navigate to 'Inve...

Option 1 : Prestashop services aren't enabled Sometimes those settings aren't set to properly so prestashop won't authorize a 3rd party to connect to their servers. Go to your Prestashop into "advanced settings" -> "Webservice" and make sure both options are...

Streamline your inventory management by making bulk edits to stock levels, sales channels, and other product-related information. Whether you need a comprehensive product overview or wish to update specific details, this functionality caters to your needs. Her...

Creating shipping labels for non-European Amazon orders is done in a slightly different way than with your other sales channels. Those Amazon orders automatically appear in ChannelDock via the link. However, the NAW (name, address and residential details) of t...

Vanuit ChannelDock willen we graag iedereen de juiste support bieden. Omdat ChannelDock uit een klein team bestaat zitten er wel enkele voorwaarden aan deze support. Deze voorwaarden hebben we opgesteld om de verwachtingen te managen en een zo efficiënt mogeli...

At ChannelDock, we aim to provide the right support for everyone. However, as ChannelDock consists of a small team, there are some conditions attached to this support. We have established these conditions to manage expectations and deliver the most efficient s...

The function allows you to use the Pick & Pack page without touching the keyboard or mouse, streamlining program navigation, operation and automatic label creation.  How to activate the accelerated pick and pack order: Navigate to the 'Orders' menu and sel...

ChannelDock allows you to manage your inbound and outbound deliveries. This article explains how to create, manage and add/subtract these deliveries to your inventory. Manage suppliers Before you start creating deliveries it is important that you add one or ...

To personalise the content printed on your labels, follow these steps: Go to Orders -> Open Orders. On the right-hand side of the page, click the blue square. In the options that appear, select 'Turn On' for the desired content you want to have printed on...