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Upon creating your account and going through the onboarding steps, you will encounter the task of adding products to your fulfillment center. It is important to note that each time a new product is added to your sales channels, it must also be added to your f...

Your Fulfillment Center account will be created by us, and we'll email you the relevant details.

To prevent setting your STOCK TO 0 ACROSS ALL YOUR SALES CHANNELS, carefully review the key points highlighted at the end of the article. To set up your account, please follow the steps outlined below: 1. Open the link you've received from your fulfillment c...

There are two common errors that you can encounter when processing orders: 1.No shipping option available: When you see the message 'No shipment option available. Include order products to see shipments options', it means that currently no order products are...

This Testing Agreement (“Agreement”) is between ChannelDock B.V. with offices at De Cuserstraat 91, Amsterdam, 1081 CN (“ChannelDock”), and either (i) the entity electronically accepting this Agreement; or (ii) the entity on behalf of which the Testing Feature...

Introduction This website and online application (hereafter referred to as the 'Service' or 'Services') are owned and operated by ChannelDock B.V., a Dutch registered company at the Dutch Chamber of Commerce with number 83335218 located at Rijksstraatweg 172,...

Introduction At ChannelDock, we respect your need for online privacy and protect any Personal Information that you may share with us in an appropriate manner. Our practice with respect to the use of your Personal Information is explained in this Privacy Polic...

This document gives an overview of both the technical and organizational measures that we have put in place to keep your data safe. Certified European data centers Our main database and your feeds are stored in DigitalOcean-owned, European datacenters. These...

Add sellers to your account:   To add sellers to your account, navigate to CRM > All Sellers then click on 'Copy seller sign up link' then send it to your seller. You can send the same link to all the sellers. More details on how the seller can sign up tro...

Our administration page is a powerful tool that allows you to monitor your fulfillment operations efficiently. In this guide, we will walk you through the process of setting up the administration page: Set up picking costs for products: Navigate to Warehou...

Before connecting Wuunder to ChannelDock:  If you don't have an API key it's essential to contact Wuunder to request one. You can contact them here. Now, to connect Wuunder to ChannelDock:  1. Navigate to Connections -> Shipping Carriers and click on the Wu...

Below, we will show you how to link your ChannelDock account to the JTL Fulfillment Network: Before you connect ChannelDock to JTL FFN: 1. Log in to your JTL merchant account to generate an API key. Click on the link bellow to generate the key.  It is imp...

What is customs feeds? Custom feeds is a powerful tool that provides a seamless way for you to list and sell stock that's available at your supplier. This feature streamlines the process of offering products that may not physically be in your own inventory bu...

You can now enable serial numbers for your products. Below, we'll guide you through the setup and functionality. Enabling Serial Numbers for Products To enable serial numbers for a product, simply go to the 'All Products' page, select your desired product an...

Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To save time when invoicing your customers as a fulfillment center, you can easily upload the shipment label prices to ChannelDock based on the track & trace codes. He...

Get discovered by ChannelDock sellers on our Fulfillment Network page. Receive fulfillment requests directly, opening the door to new customer relationships. Update your profile  1. Navigate to Settings -> Center Listing in your ChannelDock account. 2. Fi...

Automatic Fetching: Products - are not automatically fetched during the night anymore which mean every time you add a new product, you must manually fetch them.  Orders - fetched every 15 minutes  Manual Fetching: To fetch new products/orders from the ...

If you're experiencing issues with your orders not being imported into ChannelDock, in this article we will outlines the steps you should take to identify and resolve common issues related to order imports. Check for errors in the API logs Identifying errors...

Sometimes, our support team may not be able to immediately resolve certain issues, requiring intervention from our development team. In such cases, a ticket will be created and assigned a priority level, which determines the resolution time. Priority Levels a...

If you encounter an error stating, 'Set the product classification by going to the product settings in your seller account,' while trying to print a label, follow these steps to resolve the issue: Individual Update Login to the seller account. Go to Inven...