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A browse node, also known as a browse category or simply a node, is an identifier used by Amazon to classify and organize products within its vast catalog. Each browse node represents a specific category or subcategory within Amazon's hierarchy, helping custom...

ChannelDock introduces a strategic feature designed to minimize direct competition on bol.com and obscure sales data from third-party trackers. How It Works: By setting your max. stock amount to, for example, 120, ChannelDock will...

Absolutely! ChannelDock is designed to integrate seamlessly into your workflow, even if your fulfillment center isn't directly using our Warehouse Management System (WMS). Here’s how you can keep your operations running smoothly with ChannelDock: Set Up Your ...

Before connecting Returnless to Channeldock: You must create your API key in your Returnless accout: Login to your account and navigate to Settings->Integrations. Navigate to API Keys->Create API Key, fill in the required details and click Create API key....

This article outlines the steps for utilizing our Product Information Management system effectively. Uploading an Existing Product from One Marketplace to Another Connect marketplace: Begin by navigating to Marketplaces->Listings. Here click "Add marketpla...

Before you connect FiveX to ChannelDock, login to your FiveX account and Generate your new API key. To connect FiveX to ChannelDock: Go to Settings > Analytics in ChannelDock and click 'Connect FiveX' Paste the API key you generated earlier and click 'Con...

Setting up barcode scanners correctly is crucial to ensure smooth operations. This article will guide you through configuring your barcode scanner to match the specific requirements of the ChannelDock platform, focusing on speed and input handling. Enable Key...

Streamline your inventory management by making bulk edits to stock levels and other product-related information. Whether you need a comprehensive product overview or wish to update specific details, this functionality caters to your needs. Here's a guide on ho...

You can manually import your orders into ChannelDock.  Navigate to Orders->Open orders page, click on the button next to 'What's new' to open the side menu and select 'Order import'. Please select the fields you want to import: Order ID, Country, Quantit...

When a graph on the product page shows up flat, like so: This has one of the following causes: If the graph is flat at 0: For Stock Amounts (#): because the stock (inventory) is 0 For Stock Value (€): Either because (1) because the stock (inventory) is...

It may happen that a customer does not enter their address correctly during checkout. ChannelDock automatically checks and flags suspicious addresses, holding those orders separately. You can then enable an automatic email (available in EN, NL and DE) to be se...

Connecting Etsy to ChannelDock is very easy and done within minutes. Just follow the steps below: Navigate to the 'Sales Channels' page and click on 'Add sales channel' located in the top left corner. In the search bar, type 'Etsy' and then select 'Add sal...

Packing slips are a key part of order fulfillment, providing customers with essential order details. Customizing them in ChannelDock enhances your brand's professionalism and ensures all necessary information is included. To customize your packing slips in Ch...

If you’ve stopped selling certain products but don’t want to remove them from your sales channels, ChannelDock will continue fetching them, even if they are deleted in our system. To manage this, we’ve added a feature that allows you to archive products in Ch...

If your fulfillment center isn’t using ChannelDock but you still want to access all the available features as if they were connected, you can now do so. Here’s how to set it up: Set up your ChannelDock account If you have not already, sign up and get your Ch...

Connecting your Sendy account to ChannelDock is quick and easy. Follow this guide to get started in just a few clicks. Install Sendy  Navigate to Connections->Shipping Carriers and click on the Sendy logo. Click ‘Install Sendy.’ If you’re not logged in,...

This article addresses several critical components of making sure the layout of your warehouse is efficient and labeled accordingly so your team and processes run smoothly.  Once you define the areas of your warehouse and develop how you want to name and labe...

If a product’s EAN (European Article Number) changes outside of ChannelDock, the system may retain the old product ID in the database. This can lead to issues where ChannelDock does not recognize the correct product when processing incoming orders. To resolve ...

If you need to update products in an order that has already been imported into ChannelDock, removing the product and adding a new one directly in ChannelDock won’t work. This will result in an error when trying to generate the shipping label because the produc...

If your Zebra scanner isn’t working with ChannelDock, follow these steps to configure it correctly: On your Zebra device, navigate to zConfigure > DataWedge configure and: Enable the keystroke output (see the picture below). 2. Enable the intent outpu...