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Connecting custom carrier API
ChannelDock offers a wide range of pre-built carrier integrations that sellers and fulfillment ce...
Creating smart shipping rules
Shipping rules can help you process orders more efficiently. If no rules are set, ChannelDock wil...
Connecting WooCommerce
Linking your WooCommerce webshop to ChannelDock is done in seconds. In this article, you will lea...
Stock Advice
Manage Inventory Efficiently with ChannelDock ChannelDock offers a powerful solution for managin...
Adding packaging to your orders
You can assign specific packaging categories (e.g. Box / Bag / etc.) to individual products, and ...
Connecting Magento
Before connecting: Enable Bearer token support in Magento In your Magento Admin panel, go to:Sto...
Setup Webhooks in ChannelDock
Why use webhooks? ChannelDock provides webhooks to inform your system immediately when something...
ChannelDock Integrations
All sales channels currently supported by ChannelDock : Amazon EuropeNL NetherlandsDE GermanyF...
Barcode Scanners
Now Work Straight Out of the Box We’re excited to announce a new update that makes using barcode...
Create Fulfillment Center account
Your Fulfillment Center account will be created by us, and we'll email you the relevant details.
Disconnect a product from a sales channel
If a product’s EAN (European Article Number) changes outside of ChannelDock, the system may retai...
Warehouse mapping
With ChannelDock’s warehouse mapping, you can easily create and manage warehouses (see image). Th...
Fetch products/orders from the sales channels
Automatic Fetching Products: Products are no longer fetched automatically overnight, which m...
ChannelDock Support Guidelines
At ChannelDock, we strive to provide effective and efficient support to all our users. As a small...
How is my invoice amount calculated?
Your invoice total is determined by multiple factors. This includes the distinct computation for ...
Where to download my Invoice?
Downloading Invoices Log in to your ChannelDock account. Go to Settings -> Account ->...
Prestashop API errors
Troubleshooting Prestashop – ChannelDock Connection Issues If Prestashop is not connecting with ...
Sender addresses
You can assign a specific sender address to your shipments using shipping rules. This functionali...
Manually Uploading Orders
You can manually import your orders into ChannelDock. Navigate to Orders > Open orders page, ...
Customer shipping address verification portal
It may happen that a customer does not enter their address correctly during checkout. ChannelDock...