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Connecting Wuunder

English (EN) API's

Before connecting Wuunder to ChannelDock:  If you don't have an API key it's essential to contac...

Updated 2 days ago by Lori

Products (Amazon) with wrong EANs

English (EN) API's

When creating a listing on Amazon, it is important to enter the EAN code of your product in the f...

Updated 4 days ago by Lori

Connecting PrintNode

English (EN) API's

Connecting your PrintNode account with ChannelDock is a straightforward process that can be compl...

Updated 4 days ago by Lori

Fulfilment Network

English (EN) CRM (FC)

Get discovered by ChannelDock sellers on our Fulfillment Network page. Receive fulfillment reque...

Updated 4 days ago by Lori

All sellers

English (EN) CRM (FC)

Add sellers to your account:   To add sellers to your account, navigate to CRM > All Sellers the...

Updated 4 days ago by Lori

Create a seller account through fulfillment center link

English (EN) Create account

To prevent setting your STOCK TO 0 ACROSS ALL YOUR SALES CHANNELS, carefully review the key point...

Updated 4 days ago by Lori

Why my orders are not being imported

English (EN) Order management

If you're experiencing issues with your orders not being imported into ChannelDock, in this artic...

Updated 5 days ago by Lori

Uploading shipment label prices using track & trace codes

English (EN) Order management

Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To s...

Updated 5 days ago by Lori

Shipment errors

English (EN) Order management

There are two common errors that you can encounter when processing orders: 1.No shipping option ...

Updated 5 days ago by Lori

Personalise labels

English (EN) Order management

To personalise the content printed on your labels, follow these steps: Go to Orders -> Open Or...

Updated 5 days ago by Lori

Accelerated Pick and Pack function

English (EN) Order management

The function allows you to use the Pick & Pack page without touching the keyboard or mouse, strea...

Updated 5 days ago by Lori

Batches

English (EN) Order management

What is the Batches Functionality? The Batches functionality in ChannelDocks is designed to stre...

Updated 5 days ago by Lori

How to change the status of an order in ChannelDock

English (EN) Order management

Changing the status of an order can be useful if the order no longer needs to be shipped and you ...

Updated 5 days ago by Lori

Deleting an order in ChannelDock

English (EN) Order management

If an order is loaded incorrectly, for example without a linked product because it was not yet in...

Updated 5 days ago by Lori

Download of shipping labels / packing slips failed

English (EN) Order management

When creating shipping labels, a request is made from the ChannelDock servers to the servers of t...

Updated 5 days ago by Lori

Connecting Returnless

English (EN) API's

Before connecting Returnless to Channeldock: You must create your API key in your Returnless acc...

Updated 2 weeks ago by Lori

Barcode scanner

English (EN) General

Setting up barcode scanners correctly is crucial to ensure smooth operations. This article will g...

Updated 3 weeks ago by Lori

Connecting JTL FFN Merchant

English (EN) API's

Connecting a JTL FFN Merchant account is easy but requires some steps that have to be executed in...

Updated 1 month ago by Lori

Add products to your fulfillment center

English (EN) Managing fulfillment

Upon creating your account and going through the onboarding steps, you will encounter the task of...

Updated 1 month ago by Lori

Connecting FiveX

English (EN) API's

Before you connect FiveX to ChannelDock, login to your FiveX account and Generate your new API ke...

Updated 1 month ago by Lori