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If your Zebra scanner isn’t working with ChannelDock, follow these steps to configure it correctly: On your Zebra device, navigate to zConfigure > DataWedge configure and: Enable the keystroke output (see the picture below). 2. Enable the intent outpu...

You can exclude pick-up orders from being synchronized to your fulfillment center. To configure this, follow these steps:  Adjust the option under ‘Settings > Account’. Ensure the word ‘Afhalen’ appears in the title of the checkout shipping method in y...

If you offer your customers the option to pick up orders from your shop or warehouse, follow these steps to manage those orders efficiently in ChannelDock: Shipping service Navigate to the 'Open Orders' page and search for the order. In the open order log, c...

The Auto LVB to Own Stock Switch automatically manages your stock between Bol.com’s LVB and your own inventory. • When your LVB stock runs out, the system switches to your own stock to keep the product available. • Once Bol.com restocks your LVB inventory, t...

You can assign a specific sender address to your shipments using shipping rules. This functionality is available for the following carriers: DHL, DHL Germany, PostNL, and ShipIt. Sender Address set up 1.Add new sender address Navigate to Settings > WMS > Ad...

Connecting a pick cart to a batch ensures that the packing process is smooth and efficient. By scanning the barcode on the pick cart, packers can quickly locate and open the correct batch when it’s time to pack. Here’s how you can set this up and use it effect...

You can assign specific packaging categories to individual products, and ChannelDock will automatically select the appropriate package based on the size of the order items. This ensures the correct packaging is used for every order, simplifying your shipping p...

Employee accounts allow businesses to provide team members with access to essential tools and data within the system. With employee accounts, administrators can assign different roles and permissions to ensure secure and efficient workflow management. Creatin...

Keeping product information accurate and up to date is essential for maintaining an efficient inventory and providing customers with the correct details. Important! Changing any product details in ChannelDock will not automatically sync with your connected sa...

And what do they do

If you're encountering a "JSON ERROR: Syntax error" message, this typically indicates an issue with your WooCommerce or WordPress setup. Unfortunately, ChannelDock cannot directly resolve this error, as it usually stems from third-party plugins or modification...

It can happen that the product of an order is not recognized by ChannelDock. This likely also means that no stock deduction was made for this order in your warehouse. In this article, you’ll find steps to resolve this issue. If an order product is not recog...

to include your logo on shipping labels! Just follow the steps below to get everything set up. Upload Your Logo Go to the Connections > Sales Channels page in your ChannelDock account. Find the sales channel for which you want to add the logo and cl...