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If you’ve stopped selling certain products but don’t want to remove them from your sales channels, ChannelDock will continue fetching them, even if they are deleted in our system. To manage this, we’ve added a feature that allows you to archive products in Ch...

If your fulfillment center isn’t using ChannelDock but you still want to access all the available features as if they were connected, you can now do so. Here’s how to set it up: Set up your ChannelDock account If you have not already, sign up and get your Ch...

Connecting your Sendy account to ChannelDock is quick and easy. Follow this guide to get started in just a few clicks. Install Sendy  Navigate to Connections->Shipping Carriers and click on the Sendy logo. Click ‘Install Sendy.’ If you’re not logged in,...

This article addresses several critical components of making sure the layout of your warehouse is efficient and labeled accordingly so your team and processes run smoothly.  Once you define the areas of your warehouse and develop how you want to name and labe...

If a product’s EAN (European Article Number) changes outside of ChannelDock, the system may retain the old product ID in the database. This can lead to issues where ChannelDock does not recognize the correct product when processing incoming orders. To resolve ...

If you need to update products in an order that has already been imported into ChannelDock, removing the product and adding a new one directly in ChannelDock won’t work. This will result in an error when trying to generate the shipping label because the produc...