Search Results

Packing slips are a key part of order fulfillment, providing customers with essential order details. Customizing them in ChannelDock enhances your brand's professionalism and ensures all necessary information is included. To customize your packing slips in Ch...

If you’ve stopped selling certain products but don’t want to remove them from your sales channels, ChannelDock will continue fetching them, even if they are deleted in our system. To manage this, we’ve added a feature that allows you to archive products in Ch...

If your fulfillment center isn’t using ChannelDock but you still want to access all the available features as if they were connected, you can now do so. Here’s how to set it up: Set up your ChannelDock account If you have not already, sign up and get your Ch...

Connecting your Sendy account to ChannelDock is quick and easy. Follow this guide to get started in just a few clicks. Install Sendy  Navigate to Connections->Shipping Carriers and click on the Sendy logo. Click ‘Install Sendy.’ If you’re not logged in,...

This article addresses several critical components of making sure the layout of your warehouse is efficient and labeled accordingly so your team and processes run smoothly.  Once you define the areas of your warehouse and develop how you want to name and labe...

If a product’s EAN (European Article Number) changes outside of ChannelDock, the system may retain the old product ID in the database. This can lead to issues where ChannelDock does not recognize the correct product when processing incoming orders. To resolve ...

If you need to update products in an order that has already been imported into ChannelDock, removing the product and adding a new one directly in ChannelDock won’t work. This will result in an error when trying to generate the shipping label because the produc...

If your Zebra scanner isn’t working with ChannelDock, follow these steps to configure it correctly: On your Zebra device, navigate to zConfigure > DataWedge configure and: Enable the keystroke output (see the picture below). 2. Enable the intent outpu...

If you offer your customers the option to pick up orders from your shop or warehouse, follow these steps to manage those orders efficiently in ChannelDock: Shipping service Navigate to the 'Open Orders' page and search for the order. In the open order log, c...

The Auto LVB to Own Stock Switch automatically manages your stock between Bol.com’s LVB and your own inventory. • When your LVB stock runs out, the system switches to your own stock to keep the product available. • Once Bol.com restocks your LVB inventory, t...

Connecting a pick cart to a batch ensures that the packing process is smooth and efficient. By scanning the barcode on the pick cart, packers can quickly locate and open the correct batch when it’s time to pack. Here’s how you can set this up and use it effect...

You can assign specific packaging categories to individual products, and ChannelDock will automatically select the appropriate package based on the size of the order items. This ensures the correct packaging is used for every order, simplifying your shipping p...

Employee accounts allow businesses to provide team members with access to essential tools and data within the system. With employee accounts, administrators can assign different roles and permissions to ensure secure and efficient workflow management. Creatin...

Keeping product information accurate and up to date is essential for maintaining an efficient inventory and providing customers with the correct details. Important! Changing any product details in ChannelDock will not automatically sync with your connected sa...

And what do they do