Why my orders are not being imported

4IfIf you're experiencing issues with your orders not being imported into ChannelDock, in this article we will outlines the steps you should take to identify and resolve common issues related to order imports.

Check for Errorserrors in the API logs

HowMore info on how to check your API logs for errors here.

1. No product attached to this order:

If you get the error "No product attached to this order was found in your inventory", this means that your products are not imported into ChannelDock yet and you need to import them manually. Once your products are imported, your orders should also be imported. 

More info about manually importing products here.

2. No EAN/SKU found:

This also means that your products are not being imported because there's no EAN/SKU on your sales channel. You must amend this and then manually fetch the products  as above. 

More info about which field must be filled in for your sales channels for us to be able to fetch the products can be found here.