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Why my orders are not being imported

If you're experiencing issues with your orders not being imported into ChannelDock, in this article we will outlines the steps you should take to identify and resolve common issues related to order imports.

Check for Errors in the API

How to check your API for errors here.

1. No product attached to this order:

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If you get the error "No product attached to this order was found in your inventory", this means that your products are not imported into ChannelDock yet and you need to import them manually. Once your products are imported, your orders should also be imported. 

More info about manually importing products here.

2. No EAN/SKU found:

 

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