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At ChannelDock, we strive to provide effective and efficient support to all our users. As a small team, we have set certain conditions to manage expectations and maintain the quality of our service. Below are the key support guidelines: Support Availability ...

Connecting your JTL fulfiller account to ChannelDock is really easy. This guide will describe the process. Sign in to your JTL fulfiller account and go to the following page:- https://fulfillment.jtl-software.com/fulfiller/merchants Click on the "Kinder zu...

Connecting a JTL FFN Merchant account is easy but requires some steps that have to be executed in the right sequence. This guide will describe the process. Before we begin:This guide assumes you have already connected your JTL Fulfiller account to ChannelDock...

Your carrier might add extra fees to a shipment after delivering the parcel to the customer. To save time when invoicing your customers as a fulfillment center, you can easily upload the shipment label prices to ChannelDock based on the track & trace codes. He...

It may happen that a customer does not enter their address correctly during checkout. ChannelDock automatically checks and flags suspicious addresses, holding those orders separately. You can then enable an automatic email (available in EN, NL and DE) to be se...

You can exclude pick-up orders from being synchronized to your fulfillment center. To configure this, follow these steps:  Adjust the option under ‘Settings > Account’. Ensure the word ‘Afhalen’ appears in the title of the checkout shipping method in y...

You can assign a specific sender address to your shipments using shipping rules. This functionality is available for the following carriers: DHL, DHL Germany, PostNL, and ShipIt. Sender Address set up 1.Add new sender address Navigate to Settings > WMS > Ad...

If you're encountering a "JSON ERROR: Syntax error" message, this typically indicates an issue with your WooCommerce or WordPress setup. Unfortunately, ChannelDock cannot directly resolve this error, as it usually stems from third-party plugins or modification...

It can happen that the product of an order is not recognized by ChannelDock. This likely also means that no stock deduction was made for this order in your warehouse. In this article, you’ll find steps to resolve this issue. If an order product is not recog...