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Label reverted - Cannot close at the sales channel
This error usually occurs when ChannelDock is unable to update the shipping status back to the sales channel. This may happen for several reasons: 1. The order was already cancelled or deleted on the sales channel2. The shipping label was created outside of C...
Picqer Integration
Streamline Your Warehouse Operations with ChannelDock & Picqer Integration ChannelDock integrates seamlessly with Picqer to optimize your warehouse management and order fulfillment. This integration enables you to: Sync stock levels between Picqer, Chann...
Where to download my Invoice?
Downloading Invoices Log in to your ChannelDock account. Go to Settings -> Account -> Subscription. Click on the Download icon or link next to the invoice you wish to download Managing Your Subscription Automatic Renewal: ChannelDock...
How to Add a Payment Method in ChannelDock
Step-by-Step Guide Log in to your ChannelDock Account Go to Settings > Account > Subscription. Scroll to Payment Methods Click on Add a New Payment Method -> You’ll be redirected to a secure checkout page powered by Mollie. On ...
Newland Scanner
Instructions to Set Your Newland Scanner Click on > Settings > Scan > Output mode Enable > simulate keystroke Enable > output enter _event
Stock Notification
Stock notifications in ChannelDock help you stay ahead of inventory shortages. By setting up these alerts, you’ll receive timely emails that let you know when stock is low, so you can reorder in time and avoid stockouts on your connected sales platforms. How ...
Stock Advice
Using stock recommendations: Stock advisories can be viewed through "Inventory > Stock Advice. Stock advice is automatically generated by the system and can consist of the following four categories: Purchase orders: advice on which products and how many pi...
Refreshing your Bol API token
To keep your product listings, stock levels, and orders in sync between Bol and ChannelDock, your Bol API token must be always active and up to date. If your API token expires or becomes invalid, ChannelDock will no longer be able to synchronize stock levels ...
WooCommerce API Settings
When you connect WooCommerce to ChannelDock, you can customize how orders and product data are synced. Go to Connections > Sales channels .Click the yellow Edit API settings button (gear icon) next to your WooCommerce connection. Import orders Turn this o...