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Label reverted - Cannot close at the sales channel
This error usually occurs when ChannelDock is unable to update the shipping status back to the sales channel. This may happen for several reasons: 1. The order was already cancelled or deleted on the sales channel2. The shipping label was created outside of C...
Picqer Integration
Streamline Your Warehouse Operations with ChannelDock & Picqer Integration ChannelDock integrates seamlessly with Picqer to optimize your warehouse management and order fulfillment. This integration enables you to: Sync stock levels between Picqer, Chann...
System Update: Unified stock reservation and deduction logic
On May 30th at 23:20 CET, a system-wide update will go live that changes how stock is reserved and deducted in ChannelDock. What’s changing? Old situation: immediate deduction: If you had 100 units in your ‘Own stock’ and an order was imported, ChannelDoc...
Where to download my Invoice?
Downloading Invoices Log in to your ChannelDock account. Go to Settings -> Account -> Subscription. Click on the Download icon or link next to the invoice you wish to download Managing Your Subscription Automatic Renewal: ChannelDock...
How to Add a Payment Method in ChannelDock
Step-by-Step Guide Log in to your ChannelDock Account Go to Settings > Account > Subscription. Scroll to Payment Methods Click on Add a New Payment Method -> You’ll be redirected to a secure checkout page powered by Mollie. On ...