Resolving WooCommerce API Connection Issues

If you're encountering a "JSON ERROR: Syntax error" message, this typically indicates an issue with your WooCommerce or WordPress setup. Unfortunately, ChannelDock cannot directly resolve this error, as it usually stems from third-party plugins or modifications within WooCommerce.

Common Causes:

• Installed plugins conflicting with WooCommerce API

• Updates or recent changes within your shop affecting API connectivity

Recommended Steps to Troubleshoot:

1. Check Installed Plugins:

   • Review recently installed or updated WooCommerce and WordPress plugins.

   • Temporarily disable plugins one-by-one to identify any conflicts causing the issue.

2. Manual Fetching of Orders or Products: After making any adjustments, manually fetch orders or products to test if the connection issue is resolved. See the help article below on more information about fetching products / orders manually:

   • Fetch products/orders manually

3. Review API Logs: To confirm whether the problem persists, inspect the API logs:

   • View API Logs

If the steps above do not help, try to reconnect your WooCommerce store without the 'www.' in the URL.

Following these steps will help you identify and potentially resolve the source of the connection issue within WooCommerce.