Synchronizing your inventory with ChannelDock

To synchronizeSynchronize your inventory betweenseamlessly differentacross diverse sales channels youby needconnecting them through ChannelDock. Learn more about how to connectestablish themthese withconnections ChannelDock.here. Through

this

Once link we have several help articles available on linking your sales channels.

After linking,connected, your products arewill be automatically loaded within minutes. Via

Navigate to 'Inventory > All products'products' youto canaccess nowa find ancomprehensive overview of all your products. If youcertain products are missingmissing, products,it's it may well bepossible that the EAN / EAN/Barcode has nothasn't been entered for thatthose productproducts on the relevantrespective sales channel.channels. ChannelDock needs this value to determine which products from which sales channels match. So theThe EAN code is howcrucial for ChannelDock matchesto yourmatch products fromaccurately different salesacross channels. LookFor atdeeper insights into non-imported products, refer to the API log of the relevant sales channelchannel.

to find out the reason why the product was not imported.

Now when you clickClicking on a product fromwithin the productoverview overview,reveals you can see on whichthe sales channels where the product is found.available. By defaultInitially, when a product is imported, inventory synchronization is off.deactivated.

You can activate it in two different ways.ways:

The

1. firstIndividual waystock issync:

• Navigate to turn'Inventory > All products' and select the desired product. Toggle synchronization on/off for your sales channels.

2. All products sync:

• Navigate to 'Inventory > All products' then click on the'Syncronize' stockbutton. synchronization
switch of the corresponding channel as shown in the image below:



If you have many products in your assortment, you don't want

• Proceed to activate each switch separately. On the 'All products' page, press 'Sync stock' and then 'Activate stock sync for all products'. to
activate stock sync for all your products at once. See the image below:

Now that you've successfully turned on inventory synchronization for your products, it's important to know that if you want to update your inventory, from now on you always do it from ChannelDock. ChannelDock then syncs your new stock levels to your sales channels.

Approximately every 15 minutes, new orders are retrieved from your sales channels. When a new order is loaded, ChannelDock immediately updates the stock levels on your other sales channels.