Shipment errors

There are two common errors that you can encounter when processing orders:

1.No shipping option available:

YouWhen encounteryou see the message 'No shipment option available. Include order products to see shipments options.options,' Thisit means that the system couldn't find any products in the order.

 

• To resolvefix this issue, you willyou'll need to includeadd products to the orderorder. You can do this by turning onenabling the toggle button.button as shown in the screenshot below:

 

• If you can't find the toggle button is not available,button, it meansindicates that you do notdon't have any stock available for the products withinin this order, and the order and this order is handledmanaged by your fulfillment center.

If for any reason, you wish to handle the shipment yourself you'll need to add/change own stock for those products.

2. No shipping label is available.

If a shipping label is not available for your orders, it means that you did not connect any shipping carriers to your account and can only ship those orders manually.

By addressing these common issues, you can ensure a smoother order processing experience. If you encounter any further problems, don't hesitate to contact our support team for assistance.