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Shipment errors

There are two common errors that you can encounter when processing orders:

1.No shipping option available:

When you see the message 'No shipment option available. Include order products to see shipments options,'it means that the system couldn't find any products in the order.
Screenshot 2023-09-08 at 10.51.20.png

 

  • To fix this issue, you'll need to add products to the order. You can do this by enabling the toggle button as shown in the screenshot below:Screenshot 2023-09-08 at 10.28.01.png

 

  • If you can't find the toggle button, it indicates that you don't have any stock available for the products in this order, and the order is managed by your fulfillment center. Screenshot 2023-09-08 at 10.29.08.png

If for any reason, you wish to handle the shipment yourself you'll need to add/change own stock for those products.

2. No shipping label is available.

If a shipping label is not available for your orders, it means that you did not connect any shipping carriers to your account and can only ship those orders manually. Screenshot 2023-09-08 at 11.31.17.png

By addressing these common issues, you can ensure a smoother order processing experience. If you encounter any further problems, don't hesitate to contact our support team for assistance.

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