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Managing Pick-Up Orders in ChannelDock

If you offer your customers the option to pick up orders from your shop or warehouse, follow these steps to manage those orders efficiently in ChannelDock:

    Shipping
  1. Checkservice

    2. Navigate to the 'Open orders' and search for your order. In the open order loglog, forcopy the shipping service.service name

  2. Createdimported from the sales channel, (eg. pick_up).

    Create a custom shipping method,method

    Navigate to Connections->Shipping Carriers and create a shipping method (eg. Pick upup) by clicking on the 'Add custom shipping method'.  Screenshot 2024-12-10 at 17.52.17.png

  3. Create a shipping rule

    Create a shipping rule based on the shipping service name and select the shipping method you've created. More info on how to create shipping rules here. Screenshot 2024-12-10 at 17.57.15.png

  4. Filter out the the pick up orders

    On the open orders page, there will be a box for this shipping method where you can find all the pick up orders.

    5. Screenshot 2024-12-11 at 12.56.20.png

  5. For those orders, select Manual shipment then from the carrier drop down select "Pick up" and "confirm the shipment"

    6. Screenshot 2024-12-10 at 18.02.39.png

  6. Screenshot 2024-12-10 at 18.03.37.png

    We will send an email to the customer with the pick up details and update this order to "shipment" which will close it in your webshop.

(get shipping service from a real customer)

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