How is my invoice amount calculated?

Your invoice total is determined by multiple factors. This includes the distinct computation for both the stock synchronization and order processing modules, which are based on three criteria:

1. Number of sales channels
2. Volume of orders 
3. Count of employee accounts 

These figures are computed from the previous month's data.

For instance, should there be an increase in orders during the holiday season at the year-end, this would subsequently elevate your invoice total in January. Conversely, a potential decrease in consumer orders in January would likely result in a reduced invoice total for February.

The specific quantities for which you are billed can be found on your invoice. The invoice description provides a breakdown: this particular invoice, for example, is based on 13695 orders, 3 sales channel, 0 feeds connected, 5 employee accounts and 1 Printnode connection.

You can use our website's calculator to verify your invoice accuracy. If, for instance, you have 3 sales channels and up to 2000 orders per month, your charges will be:

 If you choose a yearly plan, you’ll receive a 20% discount on the total price.

Downgrading to the Free ChannelDock Plan

You can downgrade your subscription to the free plan if your account meets all the requirements:

• Fewer than 500 orders in the last 30 days

• A maximum of 1,000 products

• Up to 3 carrier/other connections

• No active API keys

• No employee accounts

⚠️ Please note:

• Support and live chat are not available on the free plan.

• The PIM module is not included.

• If your account exceeds 500 orders in a month, you’ll need to upgrade to a paid plan again.

If these requirements are met, you can click on 'Downgrade to Freemium'.