What is Extra Shipment?
Extra Shipment allows you to create an additional shipping label for an order that has already been shipped.
This is useful when you need to send another parcel for the same order — for example, if an item was forgotten or if the order needs to be split into multiple shipments.
When to Use Extra Shipment
Use Extra Shipment when:
An order has already been shipped, but another parcel needs to be sent
You need one or more additional shipping labels for the same order
You want to split a single order into multiple parcels
How It Works
When you add an Extra Shipment:
New line added – A new line called “Extra shipment” appears in the order
Order status updated – The order status changes back to “Order” so it can be processed again
New label generated – You can create a new shipping label for the additional parcel
Where to Add an Extra Shipment
Web Portal
You can add an Extra Shipment from the following areas:
Handle Order – Open an order and click Extra shipment in the order header
Orders – Select an order and click Extra shipment in the toolbar
All Orders – Same as Orders
Mobile App
Open the order details screen
Use the option to add an extra shipment
Pick & Pack
The Extra shipment line appears in the product list during pick & pack
No physical item needs to be picked — it represents only an additional shipment
Scanning
If barcode scanning is required:
Scan or manually enter:
EXTRA_SHIPMENTAlternatively, use the quantity field to mark it as picked
You can also print a barcode for
EXTRA_SHIPMENTfor easier scanning
Common Questions
Can I add more than one extra shipment?
Yes. Each time you add an Extra Shipment, a new line is created.
Does it affect stock?
No. Extra Shipment does not impact stock levels.
Why don’t i see the Extra Shipment button?
Make sure:
You have the correct permissions
The order’s seller is connected to your fulfillment center (for center users)
How do I scan it during pick & pack?
Scan or type EXTRA_SHIPMENT, or use the quantity field if scanning is not required.