You can manually import your orders into ChannelDock.
Navigate to Orders > Open orders page, click on the button next to 'What's new' to open the side menu and select Order import.
Please select the fields you want to import: Order ID, Country, Quantity and at least one or more import fields and click Start import.
Order Date Field Format
The Order date field should be provided as text (i.e. not as a number or special date‐type field).
It must be formatted as YYYY-MM-DD, where:
YYYY = 4-digit year
MM = 2-digit month (01-12)
DD = 2-digit day of month (01-31)
Import Fields
When uploading orders manually, you must provide at least the following required fields:
Order ID
Country code (2 letters)
Quantity
At least one additional import field
Supported fields for import
Order ID > Unique identifier of the order (from your shop or system).
Order status > Status of the order.
First name > Customer’s first name.
Middle name > Customer’s middle name (optional).
Last name > Customer’s last name.
Company > Company name (for business orders).
Address 1 > Primary street address (street + house number if not split).
Address 2 > Additional address line (apartment, suite, etc.).
Street > Street name (if split from house number).
House number > Numeric part of the address (if split from street).
House number extension > Extra address element tied to the house number (e.g., “A”, “bis”).
Address supplement > Additional descriptive part of the address (building, floor, etc.).
City > City of the shipping address.
Region > State, province, or region.
Zip code > Postal/ZIP code.
Country code (2 letters) > ISO 3166-1 alpha-2 country code (e.g., NL, DE, FR).
Phone number > Customer’s phone number (used for shipping notifications).
Email > Customer’s email address.
EAN > European Article Number (barcode identifier for the product).
SKU > Stock Keeping Unit (unique identifier in your inventory).
Title > Product title/description.
Price > Item price per unit (excluding shipping).
Quantity > Number of items ordered.