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Common shipment errors

How to fix these common shipment errors

Tamara Meijer avatar
Written by Tamara Meijer
Updated yesterday

There are two common errors that you can encounter when processing orders:

1.No shipping option available:

When you see the message 'No shipment option available. Include order products to see shipments options', it means that currently no order products are included to create a shipment:

Screenshot 2023-09-08 at 10.51.20.png

  • To fix this issue, you'll need to include products for the order. You can do this by enabling the toggle button as shown in the screenshot below:

    Screenshot 2024-07-09 at 14.41.30.png

  • If you can't find the toggle button, it indicates that the order product is managed by your fulfillment center. This means you don't have to do anything.

    Screenshot 2024-07-09 at 14.43.35.png

2. No shipping label is available.

If a shipping label is not available for your orders, it means that you did not connect any shipping carriers to your account and can only ship those orders manually.

Screenshot 2024-07-09 at 14.57.21.png

By addressing these common issues, you can ensure a smoother order processing experience. If you encounter any further problems, don't hesitate to contact our support team for assistance.

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