Before connecting BigCommerce to ChannelDock:
Make sure the barcode of each product / product variant is the same as the SKU / EAN of your other sales channels. This is how ChannelDock connects products from different sales channels.
Make sure the SKU value of each product / product variant is filled in with a value. This value may be different (or the same) as the barcode of the product / product variant.
Please note: the barcode/EAN must be unique for each product. Otherwise, the products will not be loaded correctly into ChannelDock, which means that orders will not be imported either, and your stock levels will be inaccurate.
Now, to connect BigCommerce to ChannelDock:
Navigate to the 'Sales Channels' page and click on 'Add sales channel' located in the top left corner.
In the search bar, type 'BigCommerce' and then select 'Add sales channel' as shown in the image below:
Proceed with 'Install the BigCommerce ChannelDock app', followed by 'Get the app' and 'Log in' as shown below:
4. Enter your login details and click 'Log in':
5. Click 'Install' and the 'Confirm' to install the ChannelDock app.
Success! Your BigCommerce channel is now integrated with ChannelDock. It can take up to 5 minutes for your inventory to be imported.
Unistall ChannelDock:
If you wish to uninstall the ChannelDock app in your BigCommerce account, navigate to Apps > My Apps and then click 'Uninstall'
