Diconnect a product from a sales channel

If a product’s EAN (European Article Number) changes outside of ChannelDock, the system may retain the old product ID in the database. This can lead to issues where ChannelDock does not recognize the correct product when processing incoming orders. To resolve this, you can disconnect the product from the sales channel and reload it into ChannelDock. This guide will walk you through the process.

2. Find the Product You Need to Disconnect

Navigate to 'Inventory -> All products page' and search for the product you want to disconnect. 

You may need to enable the Delete button via the Columns button to make it visible.

3. Click the Delete Button

• Once the product is located, click the Delete button on the right side of the product entry. This will disconnect the product from the sales channel, removing the outdated product ID from ChannelDock’s database.

4. Reload the Product

• After disconnecting, go back to the Sales Channel Connections page.

• Click the Reload Products button. This will sync the latest product information from your sales channel back into ChannelDock, ensuring the correct EAN and product ID are updated in the system.

Important Notes:

• This process ensures that ChannelDock recognizes the updated product when an order comes in.

• If the EAN or other key product information has changed on the sales channel, reloading the product will correct any discrepancies in ChannelDock.

By following these steps, you can resolve any issues related to EAN changes or outdated product IDs, ensuring that orders are processed correctly with the most up-to-date product information.