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Average Cost Prices in ChannelDock

Understanding Average Cost Prices in ChannelDock

When managing deliveries in ChannelDock, you can set purchase prices for products. Understanding how these prices are tracked and how the average cost price feature works is essential for accurate inventory valuation.

How Purchase Prices Work in Deliveries

When you add products to a delivery (purchase order), you can specify the purchase price for each product. It's important to understand that:

  • Purchase prices are recorded when products are added to the delivery. The system captures the price at the moment you add each item
  • Price changes are tracked - If you modify the purchase price after adding a product, ChannelDock maintains a history of these changes
  • Each addition can have a different price - If you add the same product to a delivery multiple times, each instance can have its own purchase price
Viewing Purchase Price History

ChannelDock now includes a feature that shows you what the purchase price was when each product was added to a delivery. This helps you understand why exported data might show different prices than what you currently see in the interface.

To view purchase price history:

  1. Open your delivery in ChannelDock
  2. Look for the purchase price history indicator (recently added feature)
  3. Review the timeline of price changes for each product
Setting Average Cost Price

The average cost price checkbox allows you to automatically calculate the weighted average of your purchase prices over time.

When to Use Average Cost Price

Use the average cost price setting when:

  • You purchase the same product at different prices over time
  • You want your inventory valuation to reflect the average of all purchases
  • You need consistent cost calculations across multiple deliveries
How to Verify Average Cost Price is Set Correctly
  1. Check your purchase history - Review multiple deliveries of the same product to see the different purchase prices
  2. Compare calculated average - Manually verify that the system's average matches your expected calculation: (Total cost of all purchases รท Total quantity purchased)
  3. Review exports - Export your delivery data and check that prices align with your purchase history
Common Issues and Solutions
Different Prices in Export vs. Interface

If you notice that exported data shows different prices than what appears in your ChannelDock screen:

  • This typically happens because the purchase price was changed after products were added to the delivery
  • The export reflects the historical price when each item was added
  • The interface may show the current/updated price
  • Use the purchase price history feature to see all changes
Preventing Price Discrepancies

To avoid confusion:

  1. Set the correct purchase price before adding products to a delivery
  2. If you need to change prices, be aware that the history is maintained
  3. Use the average cost price feature for products with variable pricing
  4. Always verify totals before finalizing a delivery
Best Practices
  • Double-check prices before saving - Verify purchase prices match your supplier invoice before accepting a delivery
  • Use consistent pricing methods - Decide whether to use actual prices or average cost price and stick to that method
  • Regular audits - Periodically export and review your purchase data to ensure accuracy
  • Document changes - Keep notes on why purchase prices were modified if you make adjustments
Need More Help?

If you're experiencing issues with purchase prices or average cost price calculations, contact ChannelDock support with:

  • The delivery ID or order number
  • Screenshots of the pricing in your interface
  • Your exported data showing the discrepancy
  • A description of the expected vs. actual behavior

Our support team can investigate the purchase price history and help resolve any discrepancies.

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