Sometimes, our support team may not be able to immediately resolve certain issues, requiring intervention from our development team. In such cases, a ticket will be created and assigned a priority level, which determines the resolution time.
Priority Levels and Resolution Times:
Ticket priority | Resolve within |
Urgent | As soon as possible |
High | 3 working days |
Medium | 5 working days |
Low | 7 working days |
Please note that these times serve as a baseline and may vary depending on the complexity of the issue.
This policy does not apply to feature requests.