Via the API of your shop / marketplace, ChannelDock retrieves your products and orders. It is possible that, for various reasons, your products / orders are not being loaded. In this case, it is useful to view the API log so you can solve the problem.
In Connections -> Sales channels page, you can view the logs for each API. Use the search bar at the top right of the pop-up to search all logs by, for example, EAN / order ID. The logs are stored for a maximum of 24 hours.
