Connect your Shopify store first
ChannelDock recognises a webhook by the store's .myshopify.com domain. If the store is not yet connected as a sales channel in ChannelDock, the webhook is rejected with No API!. Connect the store under My Channels before continuing.
The webhook endpoint
Field | Value |
URL |
|
Event / topic |
|
Format |
|
API version | Latest (leave the Shopify default) |
Copy the URL exactly — no trailing slash. ChannelDock matches the incoming call to your connected store automatically via the X-Shopify-Shop-Domain header.
Steps in Shopify admin
1 Open your Shopify admin
Go to admin.shopify.com and sign in to the store you connected to ChannelDock.
2 Go to Settings → Notifications
Click Settings (bottom-left), then Notifications.
3 Open the Webhooks section
On the Notifications page, click Webhooks (near the bottom). Then click Create webhook.
4 Configure the webhook
Fill in the dialog exactly as below:
Setting | Choose |
Event |
|
Format |
|
URL |
|
Webhook API version | Leave as default |
5 Save
Click Save. Shopify will now send every new order to ChannelDock as it comes in.
Optional: add more events
The same URL accepts other order events. Repeat step 4 for each one you want, using the same URL and JSON format.
Order creation
Recommended. Imports new orders instantly. This is the one event you need for real-time import.
Order payment
Optional. Useful if you only want to act on orders once they are marked paid.
Verify it works
Place a test order in your Shopify store (or use Shopify's
Send test notificationbutton next to the webhook).Within a moment the order should appear in ChannelDock under your orders.
Troubleshooting
You see | What it means / fix |
| The store isn't connected in ChannelDock, or the URL there doesn't match the store's .myshopify.com domain. Reconnect under My Channels. |
Webhook fails / non-200 in Shopify | Check the URL is exact (no trailing slash, https) and the format is JSON. |
Order doesn't appear | ChannelDock skips orders it already has. Use a brand-new test order to confirm import. |
Webhooks complement — they don't replace — the regular ChannelDock sync. If a webhook is ever missed, the normal scheduled sync still picks the order up.